Customer Sales Representative (CSR)

This Job Description defines minimum standards of performance and skills required to function as a Customer Sales Representative (CSR) at RENT-2-OWN.

In addition to these minimum standards, each CSR must be willing to identify and perform tasks which contribute to the overall mission of the RENT-2-OWN business and its relationship with our valued customers. The CSR must be able to communicate knowledge of “The Program”, terms of the agreement, and product feature and benefits while working with the customers. This position is also responsible for maximizing store revenue by utilizing communication and customer service skills which ensure customer retention. The CSR is the first level of contact with the customer. The Customer Sales Representative will greet customers on the sales floor or telephone, establishes a good rapport with the customer, determines the customer's needs, then presents the program and product(s) that will best satisfy the identified need. This CSR must first sell the features and benefits of the RENT-2-OWN Rental Program then; the benefits of the product ensuring the customer completely understands RENT-2-OWN's commitment, as well as their own commitment to the program, product, agreement, and payment expectations. A continuing challenge of the RENT-2-OWN, Customer Sales Representative is to consistently apply professional prospecting techniques to generate new business while maintaining a high level of customer service for current customers. The CSR will solicit new business each day by following the training and prescribed methods of the company's solicitation programs.