District Specialist, Tmo At Work, Retail

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.The Specialist, T-Mobile @ Work, Retail reports to the Manager, T-Mobile @ Work, Retail and supports the selling activities of up to 10 Retail stores in driving @Work sales and service. This role will drive field execution by creating an exceptional customer experience while achieving the full potential of the T-Mobile brand. This role will directly manage process improvement to ensure maximum efficiencies, effectiveness and consistency in selected stores for @Work field sales execution. This role will support key initiatives of Retail @Work Sales including a) In-store traffic conversion from employee-liable accounts to small business accounts, b) @Work lead generation and appointment setting to connect with and add small business owner accounts, and c) base account up-sell processes, with the goal to significantly increase the small business revenue that is generated through the retail stores. role will also be responsible for closely supporting the sale of larger (26+ line/employee) SB accounts. This may include the conducting of sales appointments at the customer business location. Ongoing customer support and account management for SB accounts over 26+ lines/employees will also be the responsibility of this role.Minimum Required
Demonstrated financial results in sales and multi-store environments
Aptitude to build strong advisory relationships with decision makers and influence partner thinking and action
Ability to execute on T-Mobile and account strategy and effectively work in cross functional teams
Aptitude for strong qualitative and quantitative analysis (P & L, Cash Flow modeling) Coaching and development skills
Strong knowledge of common business applications (Web browsers, Microsoft Office (Outlook, Excel, Word, Powerpoint), etc.
Strong presentation and critical thinking skills
Strong merchandising skills

Desired
2-4 years of significant sales and operational experience in a sales organization with a top company and strong culture
Exposure to and/or direct experience in @Work customer sales
Significant business analysis skills with in-depth retail experience
Strong focus on customer and quality
Excellent communication and influencing skills
Demonstrates strong knowledge of retail merchandising and brand presentation

EducationMinimum Required
High School Diploma/GED. BA preferred
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions Build @Work Sales & Service Culture in Field Sales to Enhance Small Business Results in Retail Stores: Provides coaching on delivering effective business market customer service with store sales reps and managers. Serves as a point of contact for questions or problems including individual customer issues. Reviews results in weekly meetings and weekly updates regarding market visit recap and @Work performance. Participates in any retail channel meetings or conference calls providing competitive updates, sales and metric performance, and recognition.
Communication & Training: Supports Retail @Work training cascade messages and the reinforcement of formal Retail @Work training. Coordinates new product or service launch and questions that occur specific to the @Work segment of customers. Ensure new hires are being adequately ramped on all things Retail Business Markets. Provides communication and follow-up with Retail @Work champions regarding updates on T-Mobile News, Forecast and other sales updates, products, service or operations updates. Participates in weekly meeting with Retail @Work program stores to provide feedback on success and opportunities in the market. Identifies sales & service opportunities and partner with local management to create an action plan to improve. Communicates and oversees cross functional or company-wide initiatives.
Sales and Operations: Reviews Sales and Operations reporting metrics for Retail Business Markets: rep participation rates, Personal Guarantor utilization, GA's per rep (productivity), PSA, @Work Percent to Post, disconnect or fraud rates. Escalation point for assigned Retail @Work program stores on issues and concerns. Standardizes best practices and adherence to the Retail @Work program design throughout the assigned store list. Assists in any and all @Work customer leads that need to be assigned and partnered with to T-Mobile @Work Channel.
We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.