Business Development Associate - Ford Miami

Position Overview

The Business Development Associate is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.

Who would I interact with?

This position interacts daily with Sales Associates, Sales Managers, Business Development Manager,  support staff and customers, just to name a few.

What are the day-to-day responsibilities?

• Receiving inbound sales phone calls and leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to potential leads
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Mailing marketing letters to provided leads
• Following up post visit to ensure customer satisfaction
• Attending Sales Department meetings

What are the requirements for this job?

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills

AutoNation is an equal opportunity employer and a drug-free workplace.