Dunkin Donuts Shift Leaders and Crew $12-$15/hr - Full-time / Part-time

Job Description

CREW MEMBER

Earn a guaranteed income of $12.00 an hour (with tips) for crew, and $15.00 an hour for Shift Leaders with servsafe certification.

Crew members are responsible for executing to the Dunkin Donuts' operational standards. Responsible for working as part of a team to meet the needs of our guests while providing a hospitable environment.

Responsibilities Include:

       Ensures a Satisfactory Guest Experience:

• Holds the Guest as their most important priority at all times

• Handles high pressure situations calmly

• Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency

• Understands all hospitality standards and holds self accountable for them

• Contributes to inside and outside cleanliness standards

• Acknowledges all Guests and is highly responsive to needs and special requests

• Communicates Guest feedback to restaurant management

• Educates Guests on product line and added value available to them

• Adheres to all uniform and grooming standards

• Communicates in English and seeks assistance to improve communication skills

• Actively participates in meeting all cleanliness, safety and sanitation standards

   

  Drives for Results:

• Takes accountability for understanding all in store marketing promotions

• Executes new product rollouts including selling to Guests and product execution

• Brings product issues to the attention of restaurant management

• Utilizes suggestive selling appropriately

• Ensures orders are entered in the POS system accurately

• Acts quickly to solve problems in area of responsibility

• Makes all products to standard exactly as the Guest has ordered them

• Utilizes cash control procedures to minimize cash loss

• Provides feedback and suggestions to improve restaurant performance

• Understands and complies with all procedures and policies

• Participates in action plans to address issues and opportunities

• Seeks to understand goals and results and how they personally contribute to them

• Adheres to all policies and procedures

   

  Works with other Team Members:

• Treats people fairly and with respect

• Assists in training and coaching of new Crew Members

• Recognizes other team members for team contributions

• Executes team service

• Actively learns and takes on new assignments and responsibilities

• Is accountable for their behavior and performance

• Shows up for work as scheduled and is ready to work on time

• Stays focused on the Guest and accomplishes all work assignments with excellence

• Responds positively to coaching and direction given

   

  Flexible and Adaptable:

• Ensures restaurant management is aware of work availability in advance

• Is flexible with work schedule as business needs change including taking breaks

SHIFT LEADER 

Job Description

Dunkin Donuts is looking for enthusiastic" Day Makers" to join our fun an fast paced environment.  If you have supervisory experience, are great at team building and enjoy providing superior guest service, then you have a great opportunity brewin'. We're looking for Shift Leaders who are... Leaders:   

• Can take spoken orders from Guests

• Can count money and make change

• Can operate restaurant equipment

• Outgoing personality

• Is enthusiastic and enjoys working in a fun environment
• Supervises Crew Members
• Treats all team members fairly and with respect
• Participates in training and coaching new Crew Members
• Understands the importance of teamwork and treats all team members with respect.
• Holds team members accountable for their behavior and performance during shift
• Provides feedback and coaching to team members to improve performance during shift
• Provides communication to team about goals and performance for shift
• Executes team service through effective deployment and communication
• Shows up for work as scheduled and is ready to work on time
• Stays focused on the Guest and accomplishes all work assignments with excellence
• Seeks Feedback and responds positively to coaching and direction 

• Embraces learning and readily adapts to change

• Puts team goals ahead of individual priorities

• Ensures a Satisfactory Guest Experience:   

• Takes pride in serving the Guest with passionate service and a smile
• Role models expected behavior and coaches team on hospitality standards
• Ensures the restaurant meets safety, sanitation and cleanliness standards during shift
• Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency
• Solicits and listens to all Guest feedback and provides information to Restaurant Manager

•  

  Drives for Results:

   

• Takes accountability for understanding all in store marketing promotions
• Executes new product rollouts including selling to Guests and product execution

• Brings product issues to the attention of Restaurant Manager

• Utilizes appropriate suggestive selling 

•  

   

   

  Flexible and Adaptable: 

• Enjoys new and exciting challenges in a fast-paced environment.
• Demonstrates a positive attitude when facing change. 
• Readily shifts work focus when business needs change.
• Ability to work flexible hours as needed

•  

  Job Requirements

  Skills

   

• Strong sense of responsibility and integrity
• Strong interpersonal skills 
• Basic Math Skills
• Ability to supervise, coach, and lead others
• Must read, write, and speak English
• Restaurant, retail, or supervisory experience preferred

• Benefits

• Fun Work Environment
• Flexible Schedules
• Career advancement opportunities
• Competitive Pay
• Performance Incentives
• Earn Paid Time Off after one year
• Medical Insurance Available
• Executes travel paths and take appropriate actions that drive hospitality behaviors
• Empowers the team to satisfy Guest needs and resolve concerns
• Anticipates Guest needs and goes above and beyond to satisfy special requests  

You are applying for work with Jasaly Management, Inc, a franchisee of Dunkin' Donuts/Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee.  If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.