Inside Sales at Growing Ecommerce Company - Full-time

Chicago, Illinois, United States

OPEN POSITION: INSIDE SALES

ABOUT US:

Alpine is a leading national e-commerce retailer of heating and cooling products. Our company is experiencing rapid growth. We are hiring qualified and dedicated people to work at our loft office space in Lincoln Park.

• Featured in the New York Times and KillerStartups.com
• 40+ employees in three locations
• Learn more about our company culture and values:

We have two offices in Illinois (Chicago’s Lincoln Park and Rockford) and 100,000 square feet of warehouse space. We are constantly growing, evolving and striving to be the best in our industry. We have a
history of first-in-the-world innovations:

• 2002 - first ever ecommerce HVAC store
• 2003 - first HVAC online shopping configurator
• 2004 - first national HVAC referral network of installing contractors
• 2005 - first of its kind automated performance based pay system for phone sales
• 2011 - first and only online HVAC operating cost calculator
• 2013 - first and only HVAC photo-to-quote app
• 2014 - filed patent for better way to assist customers with sales & service needs
• 2015 - first ecommerce bundling of local services + products: EasyHVAC.com

At Alpine, everybody wins. Our objective is to create great experiences for our customers, vendors and employees. Our employees love our positive and supportive culture, beautiful sunny office, great benefits and
friendly team. We try to help our employees develop their careers and do the work that best suits their talents and interests.

ABOUT THE INSIDE SALES POSITION:

In this position you will be helping interested homeowners select and purchase heating and cooling equipment for their homes. We have many homeowners visit our website to learn about our offerings, and when they call us they are eager to get your help and to learn more and buy. In addition to taking these inbound calls, you will spend part of your time following up with customers on quotes sent to them, responding to customer emails, and assisting customers through our website chat feature. Our low-pressure approach to sales is to educate customers on their options and offer recommendations that will suit their needs best. This consultative approach has a high sales conversion rate and allows everyone to win: the customer, the company, and you as a sales consultant. During your first month on the job, extensive technical training on heating and cooling products will be provided - no previous HVAC technical experience is required.

WORK YOU'LL ENJOY:

• Assist inbound callers with order taking, product recommendations and technical support
• Respond to customer inquiries via email
• All sales conducted over the phone and via email

Requirements

ABOUT YOU:

• Positive, upbeat personality
• Assertive and enjoy selling
• Team player
• Professional demeanor
• Great mechanical aptitude IS A MUST. You aren't afraid of a tool box, you change your own tires, fix your own car, and like to do home handy projects
  NOTE: Chosen applicant will receive extensive technical training and so must be able to retain technical information easily
• Outstanding verbal communication skills. You are articulate, have a great voice, and are never at a loss for words. A pleasant and professional speaking manner is second-nature to you.
• Great writer. You can type quickly (40 WPM) and accurately, and your correspondence is as smooth as your verbal skills.

YOUR EXPERIENCE:

• Minimum 2 years sales experience
• Please discuss your mechanical experience and aptitude in your cover letter

COMPENSATION & BENEFITS:

• Challenging and fulfilling work in a positive, optimistic results-oriented work environment
• Competitive salary, plus monthly gain-sharing bonuses based on revenue growth, plus sales-based performance pay
• Wellness bonus, retirement savings plan, and paid time off
• Paid educational and professional development training
• Attractive and comfortable loft office with large windows and lots of natural light
• Delicious coffee and snacks