Front Office Medical Assistant for office support

Client Support Coordinator



Are you an office/customer service professional who enjoys supporting their team, helping clients understand how our service can help, and good at solving problems? Do you have a heart for helping those in need?

Home Instead provides a variety of non-medical, home care services for seniors in their homes, allowing them to be safe and stay independent. At Home Instead Senior Care ®, we strive to provide compassionate and reliable home services to enable seniors to remain at home. Established in 1994, we’ve grown from a handful of local families to over 1,000 franchises nationally and internationally. We support those that are a part of our team, offering competitive pay and benefits as well as a variety of shifts. To us it’s personal.
Each Home Instead franchise is independently owned and operated.

Summary:
In this position you will help support key internal team members in the administrative aspects of recruitment, sales/intake and compliance support community relationships, address customer’s questions and concerns for Home Instead internal and external clients.
You will spend much of your time supporting the team function such as answering and directing calls from employees and customers, assisting with customer service questions, addressing scheduling and schedule changes, creating and maintaining records and preparation for upcoming classes. You will many times be the introductory initial point of contact for being the person in the lives of our clients and their families who personally directs our clients down the path of support.

Education/Experience Requirements:

• Work experience in an office setting
• Familiar with administrative duties such as filing, faxing, copying
• Familiarity with word and excel to create necessary documents
• Experience with outlook, web searches, etc.

Determinants of success:

• Discern the need of the customer and direct to the appropriate place
• Successfully conduct proper intake on customer information of prospective inquiries to ensure basic information received prior to transfer
• Empathy and compassion: comfortably assist in handling customer concerns during a time where the customer may be stressed, unsure and in flux with health changes of a loved one
• Organized in work flow and ability to organize the disorganized
• Team work and team values

 
Responsibilities:

1. Actively contact caregivers for schedules
2. Review documentation to ensure up to date and collect necessary documents and paperwork on clients and employees
3. Call existing and former clients and other leads sources to establish working rapport with clients to check in
4. Attend and actively participate in team meetings
5. Actively participate in administrative needs of the office
6. This position requires strong presentation skills phone presence, patience, adaptability, confidence and a high degree of customer service and professionalism to actively promote the Home Instead brand.
7. Other duties as assigned

Compensation/Benefits:
Hourly range of around $12-15 depending on experience plus bonuses available
 
Weekend on call available: As a team, the support over the weekends is shared. The incoming calls are low and inquiries very low, maybe once per month and customer service calls estimated three per day on average $100 per weekend,  Handle call offs (schedule change; some clients refuse a substitute but generally replaced), can be conducted on the smart phone (company provided)
 

Each Home Instead franchise is independently owned and operated.