Real Estate Customer Service Representative - Full-time / Part-time

Job Description

The Real Estate Customer Service Representative (traditionally referred to as a Real Estate Agent) is the life-blood of our company. Providing outstanding customer service is the most important ingredient of any real estate transaction, and yet it is the component consumers report they most commonly fail to receive. We take a different approach. By equipping our agents to provide outstanding customer service from the beginning, it becomes the focus of every interaction. Find out if using your customer service skills in our company would be a better fit for you.

Job Responsibilities

• Interact with customers via phone, email, and social media.
• Advise customers on the state of the real estate market.
• Collect customer information concerning the need to buy or sell real estate.
• Answer questions about contracts and terms of sale.
• Utilize computer technology to manage a database of customers and prospects.
• Assist potential clients with financial decisions concerning real estate.
• Resolve conflicts that arise during the purchase or sale of real estate property.

About John L. Scott

Since our founding 80 years ago, John L. Scott puts extra care into listening to our clients and focusing on the best way to meet their needs. We are at the forefront of creating innovative marketing programs and strategies to help our Brokers get homes sold quickly. With over 100 offices and 2,600 agents throughout the Pacific Northwest, we are one of the largest regional real estate companies in the nation.

Regulatory Notice. To work as a real estate agent (and be qualified for this position) you must have (or obtain) a real estate license. Like getting a driver's license, state authorized training/testing is required to get certified. Third-party educational institutions provide this fee-based training to the general public.