SR. SALES SYSTEMS ANALYST - Full-time / Part-time

AutoNation is proud to be America's largest auto retailer representing domestic, import and luxury brands, both on and off the web. Headquartered in Fort Lauderdale, FL, and a member of the S&P 500 (NYSE AN), AutoNation employs approximately 25,000 people at over 300 store locations, representing over 290 new vehicle franchises across 15 states. We are driven to be the best, and we're always looking for passionate, motivated professionals who share the same drive to join us. Perhaps you're one of them.

The primary responsibility of the Sales Systems Analyst is to maximize the ROI of AutoNation’s eCommerce, Phone and Training Departments by analyzing data from and ensuring effective utilization of our various sales systems. Responsibilities include working with Headquarters, Region and Market Sales Operations teams to identify and document needed enhancements to our reporting tools to meet the changing marketplace and business requirements. Ensuring the field gets the required level of support from IT, HR or our vendor partners.

Organizational Relationships:

• Reports to the Manager of Sales Systems
• Directly supports Region/Market VODMs, PEDMs and RODMs as well as other Region/Market team members
• Works closely with;
• Various IT Directors and their teams
• HR Information Systems team
• Marketing support

Primary Job Responsibilities:

•  Analyzing data from various systems to track and report on how learning impacts performance results, as well as identify key metric benchmarks from our CRM tool. Creating custom reports by Region/Market to track VODM/PEDM/RODM Variable Operations performance as well as training completion and compliance.
• Duties to include coordinating between the field, various vendors and our IT department for the following:
• Maintenance and enhancement of Compass, Web Desking and CareerCentral
• Maintaining all eCommerce and Phone related reporting
• Establishing and maintaining vendor support and integration
• Support field team with their needs as it relates to the above items
• Responsible for identifying and documenting needed enhancements for the following systems:
• Compass CRM tool
• Web Desking sales desk tool
• CareerCentral LMS (primarily for Variable Operations and secondarily for F&I and Customer Care)

Additional Job responsibilities:

• Facilitating virtual WebEx training sessions for Sales Systems as needed.
• Administration of the WebEx virtual training tool which is integrated into the LMS.
• Administration of CareerCentral LMS
• Administration of Web Desking sales desk tool
• Training coordination for various other initiatives such as market-based pricing rollout, VOT/PEDM T3s etc.

Minimum Qualifications:

• Expertise in advanced Microsoft Excel skills and proficiency in other core Microsoft Office applications
• 2 years experience in system management, project management, systems administration and support
• Proven project management, analytical, organizational, and communication skills
• Bachelor’s Degree
• Must meet company’s requirements for employmen

Preferred Qualifications:

• 1 year experience in CRM and/or LMS Administration preferred but not required
• Bilingual Spanish and English preferred but not required

Physical Requirements:

• Ability to sit and work on a computer all day

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career path opportunities are dependent on business and staffing needs and the qualifications of internal and external candidates.