Customer Service Representative - Educational Payment Advisor

Must Haves:
- Customer service experience (Can be from call center, retail, or food service).
- Associates or Bachelors degree completed or inprocess (Ideal degrees are math, accounting, business, communications, but they are open to anything really)
- Outgoing personality and very professional

Answer inbound calls to counsel parents and students on options available to settle their school bill and offering our tuition payment solutions, as appropriate.

- Respond to questions and provide consultative sales/service to parents and students regarding the plan and payment options available to the caller
- Help determine which TMS product(s) best meet the needs of the caller given the circumstances presented
- Suggest solutions and outline the processes involved for each
- Enroll families/students in appropriate TMS programs
- Establish Monthly Payment Plan accounts, request appropriate loan documents, provide credit check for parent PLUS Loans
- Make corrections and/or adjustments to individual accounts for families/students already enrolled based on the problem or situation presented by the caller
- Provide other customer service functions such as account reconciliation, account maintenance and account transactions for enrolled families/students

CALL Scott @ 781-365-6995 if you are interested in positions like this or would like help in your career search

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.