Guest Service Agent - Full-time

Residence Inn Salt Lake City Downtown

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
• Welcome and serve guests in person and over the phone everyday. 
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Everyone enjoys treats: vacationing families, road-weary travelers, and guests seeking a good value. And, you understand the importance of helping guests feel cared for and welcome. You also understand the importance of safety, keeping the buffet gleaming and food fresh. Guests appreciate the service and your attentive helpfulness. When it’s time to break down the buffet and happy guests are gone, you feel good about your contribution. A Comp Food Attendant position with Interstate could be a great opportunity for someone with these skills and qualities.

As Comp Food Attendant, you will

• Set up the buffet table and ensure fresh items are presented throughout the shift.
• Help with serving and attend to guest needs, answering questions and applying suggestive selling techniques when it’s appropriate.
• Break down the buffet, ensuring all parts are clean, polished and stored.
• Perform side work as needed.

Fundamentals

A high school education or equivalent is helpful. One-year food service or related experience is also helpful. Effective verbal English communication is needed. This position requires full mobility, continuous movement, and constant, strenuous lifting up to 40 pounds.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.