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Workforce Manager- NOW HIRING
| Hours | Full-time, Part-time |
|---|---|
| Location | Cedar Rapids, IA Cedar Rapids, Iowa |
About this job
A reputable company in Cedar Rapids is now hiring a Workforce Manager!! This person will be responsible for all administrative reporting functions within the call centers with regard to report and database creation, generation, analysis and staffing efficiencies.
Other responsibilities include, but are not limited to:
- Monitor and maintain agent staffing levels based upon business needs within the various phone queues for the call center.
- Verify employee payroll and tracking for schedule adherence, department efficiencies and to analyze and report any variances have occurred.
- Provide analysis and maintain historical data to ensure productivity and operational results are accurately reported.
- Determine ways to improve department efficiencies and eliminate overspending with regard to overtime or staffing surpluses within the call center.
- Track daily attendance and approve timecards.
- Meet with Supervisors regularly to determine scheduling needs for training, meetings, coaching sessions, special projects, etc. to ensure corporate objectives are met and adhered to.
Minimum Qualifications:
- 2+ years of experience in a previous office environment completing Workforce Analyst duties (example: running reports for average handle time, average update time, average call time, running reports on Excel, ability to proficiently develop and maintain Microsoft Access Databases, Excel worksheets, and analytical reports)
Hours: Monday- Friday 8:00am-5:00pm
Pay: $15/hour
To APPLY, please call Hayley, 319-731-1089, or apply directly to this posting!
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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