Manager, Brand Social Media- Atlanta, GA

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.Application Deadline: Thursday, July 28th, 2016 at 12:00pm PST

This position supports T-Mobile's Social Media strategy by leading a team of Specialists in their endeavor to engage in a truly Un-Carrier way via Twitter, Facebook, Instagram and other social properties.

The ideal candidate must understand the current social media landscape and how to thoughtfully position and message the Un-Carrier brand to the masses. They will also need to balance thebusinessaspects of social media marketing (brand-building, corporate communications, stakeholder engagement and issues management) with thecommunityaspects of social media (trending content, customer listening, platform news and developments, industry innovations and persona-building). Further, this individual will be responsible to coach, develop, lead, motivate, and inspire their team and is accountable to partner with Sr. Managers, Directors and Vice Presidents to flawlessly execute the social customer experience strategy.
Minimum Required:

• Bachelor's degree or 3 to 5 years related experience.
• 3-5 years of leadership experience.
• 3-5 years of experience in communication/social media strategy and delivery
• 3-5 years of analytical experience.
• 2+ years of wireless experience.
• Experience contributing to departmental strategy including the development and implementation of underlying tactics.
• Experience leading and developing partnerships that are not direct reports.
• Ability to work effectively within all levels of the organization to identify and meet business goals.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and social platforms (Twitter, Facebook, G+, YouTube, etc.).
• Excellent written and verbal communication skills.
• Demonstrated ability to manage and implement multiple communication strategies and campaigns.
• Ability to work given schedule across 24x7 business hours

• Bachelor's Degree in a related field or equivalent work experience

Primary responsibilities include:

• Promoting the brand in various social media campaigns
• Escalating issues to cross-functional business partners as necessary
• Develop Brand Specialists to inspire brand ambassadors who own the customer experience; gain their commitment for the flawless execution of T-Mobile's and T-Force's Vision, Strategy, Values and Initiatives.
• Ensure that employees obtain the appropriate training and support to apply their knowledge and skills on the job and in the desired way to and achieve positive results.
• Provide consistent feedback on performance, manage professional development, and guide completion of team deliverables generated by daily work, projects, and annual goals.
• Meet and exceed all of the evaluative and diagnostic measurements including Quality and Customer Satisfaction goals.
• Achieve and maintain a high level of knowledge of the competitive marketplace, the ever changing social media landscape, and the changing wireless environment
• Resolve operational and interdepartmental problems quickly.
• Provide ongoing and frequent communication of business strategies and results to direct and indirect employees.
• Build solid productive relationships within the team and all cross functional partners.
• Provide timely feedback to leadership on customer trends, issues, and needs.
• Develop and manage social support workflow and operations across multiple channels and tools.
• Partner with Sr. Manager to develop social media strategies with defined measures of success and oversee execution of the tactics behind those strategies.
• Partner with Sr. Manager to ensure that as enterprise wide initiatives come to life, that team of Brand Specialists are well-trained and equipped to handle all inquiries on branded social properties.
• Communicate team goals, accomplishments, and impacts to cross-functional business partners and senior leadership as needed.
• Function as point of contact for cross-functional business partners, stakeholders, and leadership; handle escalations and expedited requests as appropriate.
• Act as POC for Sr. Manager as needed.

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.