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Inbound Customer Service Rep - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 1703 Phyllis Street, Suite 105 Bentonville, Arkansas |
About this job
General Purpose
Answer incoming calls from customers , answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities
Answer calls professionally
Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information
Enter customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs
Produce call reports
relevant product knowledge
11:00 am-8:00 pm
proficient in relevant computer applications
knowledge of customer service principles and practices
knowledge of call center telephony and technology
six months or more experience in a call center environment
customer service experience
good data entry/keyboard skills
knowledge of administration and clerical processes
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Answer incoming calls from customers , answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities
Answer calls professionally
Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information
Enter customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs
Produce call reports
relevant product knowledge
11:00 am-8:00 pm
proficient in relevant computer applications
knowledge of customer service principles and practices
knowledge of call center telephony and technology
six months or more experience in a call center environment
customer service experience
good data entry/keyboard skills
knowledge of administration and clerical processes
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
Key Competencies
verbal and written communication skills
listening skills
problem analysis
problem solving
customer service orientation
organizational skills
attention to detail
initiative
11:00 am-8:00 pm
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