BC Broadband Services Tech 1 - Full-time

Purpose:
Responsible for installing, servicing and troubleshooting cable, high speed data, and voice services at business locations. Equipment installed may include analog or digital systems for video, high-speed data and voice.

Schedule- TBD

Essential Job Functions:

• This level has met certain promotion criteria and has passed required certification programs (see requirements section below).
• Directly responsible for installation and service from the tap to the customers equipment.
• Accountable for referring problems between the customer premise and tap to plant technicians.
• Performs QA inspections when at the business and submits required reports.
• Installs equipment and network interface units and drop wires into customer location.
• Disconnects, reconnects and relocates service as instructed.
• Tests equipment to adjust signal strength and ensure optimum reception.
• Communicates with customers on-site, encouraging them to upgrade equipment or service packages. Represents the company and its service philosophy to the customer.
• Recognizes deviation from accepted practices and confirms with senior staff appropriate next steps.
• Performs other duties as assigned.

Job Requirements:

• Requires minimum of 12 months as Field Technician Level 3 with no disciplinary issues.
• Requires full completion of Advanced Services Training.
• Requires basic mechanical aptitude, ability to climb utility poles, work outdoors year round, and be unafraid of heights.
• On Call rotation may be required to support BC customer’s needs and expectations.
• Driving is a requirement for this position. Must possess and maintain a valid Driver’s License and safe driving record
• Experience in troubleshooting and repair as an Installer or Field Technician is preferred.
• Strong electronics/electrical or structured wiring background are preferred.
• Previous cable television or related experience is a plus.

Advanced Skills Required: Business Class Technicians

• Understanding of all Business Class DOCSIS products. BCE, BCP, HSD, Video, VOD and problem solving for ability for hybrid fiber/coaxial network.
• Understand technical installation and service duties pertaining to all DOCSIS products.
• Must have working knowledge and experience using ICOMS/Work Assure and Microsoft Excel, Word, Bentley, Cable Edge, Bentley and Outlook.
• Strong telephony background, experience, and knowledge.
• Strong networking, computer and IP skills are required.
• 3-5 years of Technical Field experience; business to business and maintenance experience preferred.

Physical Demands:

• Must be able to climb ladders and gaff telephone/utility poles to a height of approximately 24 feet and to lift 75 pounds from floor to shoulder and from shoulders up.
• Ability to efficiently use hand tools and to lift and handle ladders weighing approximately 70 pounds.

The ladders, buckets and other climbing equipment necessary to perform the work of a Field Technician are rated for maximum weight capacities which includes the weight of the technician plus any tools the technician is carrying. Exceeding the weight of such ladders, buckets or other climbing equipment poses a serious risk to the safety of technicians and the public, and may violate state and/or federal limits for such equipment. The maximum body weight of a field technician for use of the majority of such equipment is 325 pounds.


Education:

• High school diploma or general education diploma (GED) required.
• Requires two year degree OR equivalent experience.

Travel requirements and frequency:

• Requires driving van throughout day to appointments in system.