Buffet Host/Hostess - Full-time / Part-time

SUMMARY:       

Responsible for providing the Guests with a delightful dining experience from the initial reception until the final good-bye in accordance with Mille Lacs Corporate Ventures high standards of Guest Service.

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

• Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table.
• Responsible for answering telephones and making reservations, if required.
• Communicates with Guests including wait times, verifying reservations and general information about the venue.
• Responsible for seating Guests according to established rotation procedures, distribute menus and explain the food items.
• Thanks and offers closing remarks to Guest as they leave the venue.
• Address any Guest complaints to resolve them quickly and courteously in accordance to department standards.
• Assists in maintaining standards of health, safety, and sanitation.
• Participates as a team member with: Casino Hosts, Food Servers, Bus Persons, Cooks, Supervisors and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service.
• Any and all other duties as assigned.

The company requires every associate to:

• Maintain a consistent and regular attendance record.
• Encourage mutual respect among associates by setting positive examples consistent with company policies.
• Maintain an attitude and philosophy consistent with the company mission, vision and values.
• Maintain a professional reputation in the company and community.

EDUCATION and/or EXPERIENCE:

• One (1) year of Guest Service experience required.
• Serv-Safe Certification and Alcohol Awareness Certification preferred.

SPECIAL QUALIFICATIONS:

• If required, must be able to pass company pre-employment Drug and Alcohol test.
• Must be able to secure license from Gaming Regulatory Authority, and follow all relevant DGR’s.
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

LANGUAGE SKILLS:

• Must be able to effectively communicate in one-on-one and small group situations.
• Must be able to read, interpret and apply instructions and technical terminology furnished in written, oral or diagram form.

MATHEMATICAL SKILLS:

• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.

REASONING ABILITY:

• Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.

PHYSICAL DEMANDS:

While performing the duties of this job, the Associate is regularly required to:

• Talk and hear;
• See and adjust focus to include close, distance, color, depth, and peripheral vision;
• Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;
• Handle objects, tools and controls; reach with arms and hands;
• Lift, push, pull and/or move objects weighing up to one hundred (100) pounds.

WORK ENVIRONMENT:

While performing the duties of this job, the Associate is regularly exposed to:

• A low-to-moderate noise level (offices).
• A moderate-to-loud noise level (operations areas).
• Second-hand cigarette/cigar smoke.