MGR INFORMATION SERVICES - End User Computing Support - Full-time / Part-time

POSITION PURPOSE - 

Do you want to be part of a thrilling revolution influenced by technology? The Home Depot is a $70 billion business-focused environment where you can contribute in a variety of functional areas covering all aspects of the consumer value chain.

We are currently managing an internal support team which focuses on people, processes and technology to deliver creative results to our business partners and customers. We need people who understand the support environment and are willing to contribute to the continued maturity of our support models. If you are looking for an opportunity to see instant, progressive, and substantial business benefits from your talents and experience, it’s the perfect time to join The Home Depot.

As an IT EUC Manager you would be responsible for one or more business units within the Support Desk organization. Your associates will support Level 2 and 3 incoming call volume from THD locations requiring assistance with end-user hardware and software applications. The EUC Manager works closely with end-user groups to ensure operational stability and that new applications meet the practical needs of the company. This position oversees the implementation of business and IT strategic alignment.

On- site and local perks:
* Choose from a variety of benefit plans designed to meet your individual and family needs.
* Take part in company Success Sharing – an incentive program based on sales performance.
* Receive “Homer Awards” that lead to cash incentives for consistently demonstrating behaviors that reflect The Home Depot’s values.
* Eat at our on-site cafeteria that offers a plethora of options or enjoy discounts at neighborhood restaurants.

PREFERRED QUALIFICATIONS - 

* Bachelor’s degree in Computer Science or related area
* 5 years or more management experience with focus on technical support for hardware and network computers in retail environment
* Understanding of ServiceNow methodologies, processes and technology.
* Experienced in developing standards/procedures to proactively eliminate potential troubles or resolve troubles quickly
* Previous experience with automated call distribution systems

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES - Builds relationship with key user and store operation groups to identify and resolve business issues. Manages system development and support activities to meet user needs in a timely and cost effective manner while ensuring the right things get done as per the governance process. Manages and tracks the progress of multiple development projects. Project management and administration that include work plans, projtrac, resource planning and control, writing status reports, and preparing annual budgets. Communicates status of development design to supervisors and end users. Selects, develops and motivates assigned staff. 

NATURE AND SCOPE - Typically reports to a Director, Senior Manager, or Vice President. Typically have supervisory responsibilities for Engineers or Specialists at all levels. Typically requires frequent persuasion or influencing of others. Typically procedures for analyzing situations and making conclusions are diverse. Typically considers among many different options or procedures when solving problems Typically, once given general assignments, determines priorities and defines what should be done and how to do it. 

ENVIRONMENTAL JOB REQUIREMENTS - Located in a comfortable indoor area. Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.

MINIMUM QUALIFICATIONS - Must be eighteen years of age or older. Must pass the Drug Test. Must successfully complete any required training or orientation courses. 

EDUCATION REQUIRED - The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. 

YEARS OF RELEVANT WORK EXPERIENCE - 5 

PHYSICAL JOB REQUIREMENTS - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. 

ADDITIONAL QUALIFICATIONS - 1-2 years of experience in a leader/ team lead capacity 

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES - Knowledge of MS Office and Lotus Notes. Expert proficiency with the Home Depot software architecture, methodology, and governance process. People leadership/supervisory skills Technical skills may include experience with one or more of: UNIX, Informix, COBOL, JAVA, Catalyst WMS and YMS, Korn Shell Scripting, Novell, Netware, nnet, Sequelink, TSO/ISPF/MVS, DB2/SQL, JCL, CSP, CICS TCP/IP, Visual Basic, Networking, and LAN administration. Problem solving and analytical skills .Presentation, facilitation and writing skills. Project management- estimating, planning, controlling, and execution