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Guest Service Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Mountain View, CA Mountain View, California |
About this job
GUEST SERVICE REPRESENTATIVE IN OAKWOOD MOUNTAIN VIEW!!!
SCHEDULE:
SUNDAY - THURSDAY: 10:00am – 7:00pm
We are looking for an energetic, smart and detail oriented GUEST SERVICE REPRESENTATIVE to work out of our Mountain View office. In this fast-paced role, you will deliver world class service through expert handling of our customers via email and phone. You will be responsible for maintaining good personal and working relationships with internal and external clients, will act as a primary liaison to residents after move-in, and will handle all customer service related issues.
WHAT YOU MUST HAVE
-
Minimum 2 years customer service experience
-
High school diploma required; Bachelor's degree in business, marketing, or related field preferred.
-
Demonstrated knowledge and proficiency in using MS Office Suite
WHAT YOU WILL BE DOING
- Receive incoming requests from our existing, valued residents on a daily basis
- Respond to residents with a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information
- Proactively build and maintain positive working relationships with the residents and the extended support team
- Take ownership of escalated situations via email or phone and resolve them efficiently while ensuring customer satisfaction
- Field resident complaints, conducting thorough research to develop the most effective solutions and negotiate results; listen and extend assistance in order to resolve problems
- Communicate and coordinate regularly with district managers, account coordinators and Oakwood's Home Services division regarding service recovery needs, special requests and orders
- Follow up on all resident service requests and close them in the system on a daily basis
- Update job knowledge by studying Oakwood inventory and offerings; participate in educational opportunities
Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, personal recognition and career growth, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.
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