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in Myrtle Beach, SC

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About this job

Description:
The Sales Gallery Coordinator is the first level of interaction with our guests arriving at the Sales Gallery for a Sales Presentation.  The position's focus is to provide the highest level of customer service while assisting in day to day front line sales operations and administrative duties

What will I be doing?

 

  • The Sales Gallery Coordinator is the first person that our customers will interact with and they must possess the service standards and brand quality that distinguish Hilton among the finest global hospitality companies in the world.
  • Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
  • This position will greet and interact with guests and owners and handle all pre-arrival processes and closing processes for the sales presentation including recording the reservation, assigning the Vacation Counselor and handling the premium gifting program, while ensuring all Front of the House areas are presentable and well stocked to HGV standards.  This includes refreshments, reception, and the main and auxilliary sales gallery areas.
  • This position will also rotate various administrative duties to include but is not limited to; booking tours, completing and updating reports and forms to assist the sales and marketing operations, updating vacation planners, handling multi phone lines, managing children in our Kids Club while the parent/guardian(s) is on tour, handling all refreshment orders within budget and assisting guests with inquiries and information and engaging them in conversation. 
  • Administer the Sales Rotation (Power Line), manage the Vacation Counselor attendance schedule and sales table assignments.  Responsible for maintaining and Reconciling cash bank balances. 
  • Must be able to multi-task with meeting internal and external customer requests while managing a busy sales rotation (Power Line) and sales center activity.
Qualification:

What are we looking for?

 

Required Qualifications\:

 

  • High school graduate or equivalent.
  • At least 1-2 years of front desk or guest service experience for a hotel or property.
  • Must be able to work a flexible schedule including weekends.
  • Ability to effectively communicate in the English language (written and verbal). To read comprehend simple instructions, short correspondence and memos.
  • Professional appearance and attitude
  • Strong commitment to the consistent delivery of quality guest service

 

Preferred Qualifications\:

 

  • Ability to work independently to meet required duties and deadlines.
  • Strong ability to multi-task responsibilities.
  • 3-5 years of previous guest services or hospitality experience.
  • BA/BS/Bachelor’s Degree


Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values\:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members\:

  • Living the Values

  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Teamwork

  • Adaptability


What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton WorldwideÆs Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Grand Vacations is the preeminent vacation ownership and Club Membership brand of the Hilton Worldwide portfolio. Ownership of a deeded real estate interest provides Members with a lifetime of unsurpassed vacation advantages via the most innovative, flexible, global Club program in the industry. Club Members choose when and where to vacation, enjoying the comfort and convenience of residential-style resort accommodations in select, renowned destinations. Each Club property provides a distinctive setting, while signature elements remain consistent, such as high-quality guest service, spacious residences and extensive on-property amenities. From exciting Orlando and dynamic Las Vegas, to the laid-back lifestyles of Hawaii and California, or the cosmopolitan glamour of New York City and South Beach, we take pride in offering our guests a superior vacation ownership program in the worldÆs most celebrated locations. For those aspiring to the good life, Hilton Grand Vacations offers a passport to endless vacation memories.

Hilton Grand Vacations is one of Hilton WorldwideÆs ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of providing others with a superior vacation experience, you may be just the person we are looking for to work as a Team Member with Hilton Grand Vacations.