Bilingual (Spanish) Healthcare Enrollment In-Person Assister - Full-time / Part-time

START DATE WILL BE 09/19

INTERVIEWS WILL BE HELD 09/06-09/09

THIS IS A TEMPORARY ASSIGNMENT THAT WILL LAST THE DURATION OF THE OPEN ENROLLMENT PERIOD

General Summary: An In-Person Assister (IPA) is responsible for delivering education, participating in outreach events, and providing unbiased in-person assistance for consumers seeking to enroll in Qualified Health Plans through the Health Insurance Marketplace provided by Affordable Care Act. IPAs will work with individuals, families, and small businesses to help them understand their coverage options and make an educated decision; including employer-sponsored coverage, possible tax subsidies, and options for employees.
Responsibilities:
1. Work one-on-one with consumers needing assistance with the Health Insurance Marketplace.
2. Provide consumers with exceptional customer service.
3. Provide all services in a manner that is culturally and linguistically sensitive to meet the consumers' needs while demonstrating respect for diversity.
4. Assist with outreach events, enrollment events, and material distribution to neighboring businesses and community organizations to promote the Enrollment Assistance Center (EAC) as needed under the Supervision of Management.
5. Travel to special enrollment events.
6. Deliver general education about the Affordable Care Act and Healthcare Exchange.
7. Comply with federal privacy laws and regulations in regards to personal identifiable information (PII).
8. Assist consumers through the application process, eligibility determinations, and plan selection.
9. Refer consumers with appeals, grievances, and complaints to the appropriate agency.
10. Comply with company Standard Operating Procedures (SOP).
11. Accurately record required data in QMART and followed related processes
12. Answer incoming phone calls, set up appointments as needed, and perform greeter responsibilities as assigned.
13. Always display professionalism when interacting with the consumer, Staff (Supervisors, OCs) and other in-person assistance staff.
14. Complete a minimum of 15 consumer enrollments into a QHP/week.
15. Other duties as assigned

QUALIFICATIONS:

• Must be fluent in Spanish
• Customer service experience
• Health care literacy
• Outreach/community-based work experience
• Ability to work a flexible schedule including evenings and weekends, with appropriate notice.
• Computer Literacy
• Excellent written and verbal communication, organized, and efficient with time management.
• Ability to explain and summarize detailed and complex concepts.
• Problem solving abilities.
• Bilingual preferred based on market demographics.
• Local travel when needed.
• Reliable public or private transportation options to get to and from place of work.
• When travelling to outreach or community events using your own personal vehicle, a valid drivers license, registration, and car insurance is required. Individuals will be reimbursed for miles traveled to events outside the EAC, as allowed in CSRA mileage reimbursement policy.
• Free of any conflicts of interest as defined by CMS guidelines.
• Ability to work with a diverse population.
• At least high school graduates (look at attached job descriptions for minimum requirements)
• Training, state level background requirements (look at state specific requirements attached) and testing is completed from their start date until official opening on 11/1/16.
• Capability to work with vulnerable populations ( defined by ethnic minority, socio-economic status, geography, gender, age, disability status, risk status related to sex and gender, and among other populations identified to be at-risk for health disparities)
• Delivering personnel to support activities related to health insurance (e.g., eligibility, enrollment, other customer support)
• Successful efforts to recruit and deploy temporary staff to support surge requirements in any or all of the CMS designated locations.
• Have no conflicts of interest related to relationships with insurance business or insurers.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.