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in Harlingen, TX
Customer Service Chat Representative - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Harlingen, TX Harlingen, Texas |
About this job
We all appreciate superior customer service. Help us provide it to others. When you join our family of inbound customer service representatives supporting a well-known telecommunications / mobile service provider through chat, you will learn that Qualfon CARES. That’s it. We care for our employees who care for our clients. When you answer the Qualfon call, you will:
Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. In summary, our mission is “Be the Best BPO. Make People’s Lives Better.” This begins with our people. Our employee retention is twice the industry average because we care about our people—at work and beyond. Qualfon offers programs that promote personal development and provide direct support for our people and their families.
Qualfon is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability
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- Join our family in an enthusiastic work environment
- Enjoy personal growth
- Discover a whole new world of opportunity
- High school diploma required, Bachelor’s degree or equivalent is preferred.
- Typing 45 wpm
- IMPECCABLE spelling and grammar skills
- Experience using Microsoft Office products
- Strong working knowledge of PC-based internet and software applications
- 6 - 12 months experience in a customer support environment is preferred
- Ability to multi-task
- Ability to learn and adapt to new software technologies, capitalize on the efficiencies of dual screens
- Ability to communicate effectively via chat and email by utilizing active "listening" (via electronic methods) and clearly communicating with customers
- Handle and respond to constant chat and email support communciation
- Maintain and promote a positive attitude while meeting productivity goals
- Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues
- Demonstrate the ability to create, add, edit and troubleshoot within the client system
- Competitive base hourly wage
- Comprehensive benefits package
- Ability to further your education through Qualfon University scholarship program
- Opportunity to further your career with our strong promotion from within culture
- Work with amazing team members and supervisors that embrace and live the Qualfon Mission & Values
- Free access to personal and professional support for both on and off the job through the Qualfon non-denominational chaplaincy program
Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. In summary, our mission is “Be the Best BPO. Make People’s Lives Better.” This begins with our people. Our employee retention is twice the industry average because we care about our people—at work and beyond. Qualfon offers programs that promote personal development and provide direct support for our people and their families.
Qualfon is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability
Customer service jobs, jobs in customer service, customer service rep, customer service representative, call center, call center jobs, call centre jobs, costumer service, local jobs, careers, customer service careers, csr jobs, sales, sales representative, inbound sales, hourly jobs, full-time jobs, jobs in harlingen, harlingen jobs, full time job, retail, hospitality, fraud, retention, help wanted, ecommerce, financial services, chat customer service, inbound sales