Healthcare Customer Service Representative

To be qualified for this position you must be bilingual (reading, speaking, writing) in Arabic

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Pay $14.82/hr. + $4.27/hr. (Health and Welfare)=$19.09/hr.

Duration October 3, 2016 to February 2016

Hours- 40 hours weekly. NO Overtime. Storefront will be opened from 9:45 a.m. to 6:15 p.m.,Tuesday's will be open from 11:45 a.m. to 8:15 p.m. and Saturday's will be open 8:45 a.m.to 5:15 p.m. Must be flexible on weekends for outreach events. Please note: IPA's will only have a 5 day work week.

Location 1006 Route 46 Clifton, NJ 07013

In-Person Assistor Job Qualifications

1. Work one-on-one with consumers needing assistance with the Health Insurance Marketplace.
2. Provide consumers with unmatched customer service.
3. Provide all services in a manner that is culturally and linguistically sensitive to meet the consumer's needs.
4. Assist with outreach events to promote the Enrollment Assistance Center (EAC) as needed.
5. Work in the EAC/co-location satellites and travel to special enrollment events.
6. Deliver general education about the Affordable Care Act and Healthcare Exchange.
7. Comply with federal privacy laws and regulations in regards to personal identifiable information (PII). (Note: IPAs will be handling less PII than last enrollment period.)
8. Assist consumers through the application process, eligibility determinations, and plan selection.
9. Refer consumers with appeals, grievances, and complaints to the appropriate agency.
10. Comply with SRA's Standard Operating Procedures (SOP).
11. Accurately record required data in QMART.
12. Answer Incoming phone calls, set up appointments as needed, and perform greeter responsibilities as assigned.
13. Always display professionalism when interacting with the consumer.
14. Complete a minimum of 15 consumer enrollments into a QHP/week.
15. Other duties as assigned

Key Points:

-Must have healthcare experience of some sort

-Must be flexible with hours and able to work weekends.

-Must have reliable transportation and be able to report to various sites throughout Orlando (gas mileage will be reimbursed)

-Must have a strong intent to enroll people. You will be challenged to hit a quota every week. No crunching numbers but this will require EFFORT!

Onboarding Process

-Interviews will be conducted on 9/14

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.