Housekeeping Supervisor - Full-time / Part-time

Property Description

Experience the Westin Chicago Northwest Hotel, perfectly situated in the beautiful grounds of Hamilton Lakes in Itasca. Unwind with impeccable service and superbly comfortable guest rooms which were all newly renovated in May 2016.

Located just outside of Schaumburg, the Westin Chicago Northwest is close to all the top things to do in the Chicago suburbs. Our Itasca hotel is also just 30 minutes from downtown Chicago and 12 miles from O’Hare International Airport.

Job Description

We are currently hiring a Housekeeping Supervisor for our team.

Position Summary

• Coordinates and oversees the cleaning of offices and public areas to standards. Works with various departments, especially Engineering.
• Coaches staff in a friendly and professional manner, providing a quality product that exceeds guest expectations.
• Ensures adherence to hotel standards.
• Train, coaches, counsels, supervises, and inspects the performance of Attendants and public area staff.
• Completes inventory and requisition responsibilities. «
• Opens the Housekeeping office when scheduled for shift
• Logs requests, assigns tasks to appropriate staff, and follows up to ensure completion
• Follows and ensures compliance to all hotel key control procedures by staff
• Follows and ensures compliance with lost and found procedures
• Conducts regular inventories of Housekeeping items including chemicals, and cleaning equipment
• Prepares requisitions for supplies and furniture renovation or replacement with Director approval
• Coordinates restocking of storage areas
• Maintains proper condition of inventories
• Conducts daily inspections of offices, public and back of house areas
• Handles complaints in accordance with hotel standards, ensuring guest satisfaction
• Provides employees an outstanding model of professional conduct, high morale, and guest service
• Consistently demonstrates excellent guest service skills « Interacts daily in a positive manner with Housekeeping staff
• Maintains a positive & constructive workplace that values diversity & uncompromising standards of excellence
• Inspects and oversees the duties of Attendants and House Persons
• Performs multiple activities to meet time critical deadlines
• Concentrates on staff performance and satisfying needs
• Records daily attendance information for assigned shifts
• Able to operate floor and carpet care equipment
• Ensures compliance with established cleaning procedures
• Maintains quality standards through inspection programs
• Inspects all public space assigned each day
• Reports needed office and public area repairs immediately to Engineering department
• Examines carpets, drapes, & furniture for stains, damage, & wear – reports needs to appropriate Manager
• Records inspection results and reviews written inspection sheet with Attendants
• Prepares Engineering work orders as needed
• Conducts employee safety training to prevent accidents, comply with OSHA regulations & ensure hotel life safety
• Reviews Room Attendant performance for compliance with government safety, health, and sanitation codes
• Ensures implementation of OSHA and MSDS requirements
• Follows up accident reports involving Hskpg staff with appropriate training, taking into account OSHA guidelines
• Participates in daily/weekly/monthly department meetings and training sessions
• Answers Housekeeping phones according to hotels standards
• Other duties as assigned