IT Administrator

PURPOSE

This position supports the company with enterprise-wide responsibilities for help desk support, network administration support, IT hardware support, and Windows applications support (excluding Escalate products).

JOB REQUIREMENTS

MINIMUM ELIGIBILITY REQUIREMENTS

• BS or BA degree in Computer Science (Relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education)
• 2 years of network administration and/or help desk experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Working knowledge of Microsoft Exchange 2003/2007 and Active Directory Management
• Working knowledge of Cisco Call Manager and Cisco Unity
• Intermediate to advanced knowledge of Microsoft Office Suite
• Understanding of TCP/IP logic, network layering and connectivity challenges
• Knowledge of server backup software and virtual server environments is a plus
• Must be able to adapt to an ever changing technological environment
• Possess intermediate project management skills
• Ability to work effectively and efficiently in a team environment
• Excellent communication skills (verbal and written)
• Must be a creative and critical thinker
• Ability to prioritize and work through end users issues, providing continuous feedback related to resolution
• Willingness to work a flexible schedule
• Must pass pre-employment background check

ESSENTIAL FUNCTIONS

• Set up and maintenance of employees system access, including; active directory management, Cisco Call Manager and Unity
• Process flow and support documentation for areas of responsibility
• End user training for access to company systems and networks, cell phone and Microsoft application navigation, voicemail and hardware such as printers, paging systems, IP phones and PC’s
• Respond to help desk inquiries and record all inquiries in the help desk software
• Resolve help desk inquiries or when required escalate the issue
• Provide maintenance related to company IT assets (i.e. printers, PC’s, routers, etc.) through the issuance of trouble tickets to vendors, directing the end user through repairs or personally completing the repair
• Add, move and change IT assets in the IT asset inventory database
• Assist in management of exchange servers, shared drives, and other miscellaneous servers
• Assist with new store setup and retrofits as required (including wiring, PC configuration, network and phone configuration, etc.)
• Complete configuration and setup of laptops, PC’s, cell phones, voice mail and IP phones. Includes restoration of PC’s impacted by virus and spyware intrusion
• Assist in the system/hardware support of payroll applications and time clocks
• Assist in the review of IT invoices, allocation to correct account and location, and comparison to budget objectives
• Assist in tracking of maintenance agreements with 3rd party providers (i.e. Cisco, IBM, etc.)
• Provide input in the development of IT strategy and tactics for the company, including policies, procedures, etc.

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

• This position is salaried, knowing it may include hours which exceed eight hours in a day or forty hours in a week

PHYSICAL/SENSORY REQUIREMENTS

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.