Healthcare Revenue Cycle / IT System Analyst - Telecommute

Your passion for innovation can impact millions.At Optum, we believe the technology we create helps to change lives. When you join us as a Senior IT Systems Analyst, you will have the opportunity to be a part of that change. You will work alongside our brilliant teams who are focused on solutions to meet a wide range of health consumer needs. We need world-class Systems Analysts, like you, to help us build our next generation customer experience. In this role, you will be a part of the system development cycle and consult with end users to evaluate business requirements into design specifications. You'll excel as you work with all levels of the business, ensuring information technology deliverables align with the business requirements, with measurable results. Here, your passion for performance and innovation can fuel your life's best work.(sm)
 
The End to End System Analyst is responsible for much of the day-to-day technical support, updates, change management and troubleshooting of Optum360 applications and 3rd party systems that make up our End to End solutions. The system analyst responds to problems and escalations from our service operations departments regarding the quality and performance of our applications. In addition to solving current problems, system analyst develops strategies for improving technologies to proactively avoid future problems or improve technology related performance. The system analyst will work with other functional teams such as Implementation Services, Support Tier 1 and Tier 2, Development, QE, Product Management, Training, and Subject Matter Experts, to identify problem sources and take corrective actions. At times the analyst will partner with client IT departments to solve ongoing issues that have an impact on our services organization
 
Primary Responsibilities:

Troubleshoot a wide range of issues for both Optum360 implemented solutions as well as 3rd party applications being used by our E2E operation teams
Identify and initiate resolutions to user problems and concerns associated with application (hardware and software)
Partner with functional teams and interact with E2E operation teams as well as vendors to find solutions for application issues and problems
Provide standardization and consistency across our solutions
Uphold enterprise policy and guidelines and recommend new/improved guidelines
Responsible for various configuration documents and tools that are used to manage the solutions (i.e DDS, Admin tools, DMS, Workflow config, User provisioning)

Required Qualifications:

Bachelor's degree in a technical field or equivalent experience
3+ years healthcare revenue cycle experience (Patient Access focused)
3+ years IT troubleshooting / client support experience
1 year SQL experience (basic queries)
Understands HL7 basics (ADT messages)
Software development - Programming and scripting languages
MS Office (Including Word, Excel, PowerPoint)
Knowledgeable with patient access tools (Insurance verification, Medical necessity check, Patient Estimation, Financial Counseling)
Preferred Qualifications:

MedeAnalytics Patient Access Intelligence experience
IIS log analysis
Knowledge of Citrix or Terminal Services configurations and troubleshooting
Network Topology
Workstation/Desktop Utilities
Reporting Tools
Strong written and verbal communication skills
Able to work in a dynamic environment
Able to self-prioritize tasks
Able to work independently and as part of a large team
Previous experience in a healthcare environment
Previous experience in an Agile environment
Claim knowledge
837 and 835 formats
 
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: Systems design, Technical specifications, analysis, database mapping, data, user interface, translating, System Development Life Cycle, (JAD) sessions, Use Cases, user stories, work flows, systems analysis, systems analyst, Information Technology, IT, technology, Agile methodology, test plans, test cases, Optum, Boston, MA, New York, NY, Atlanta, GA, Chicago, IL, Minneapolis, MN, telecommute, telecommuter, telecommuting, remote, work from home