Customer Service Representative

JOB SUMMARY:
Accurately processes customer orders using enterprise requirements processing (ERP) system. Answers customer inquiries and assists with HVAC troubleshooting.

JOB FUNCTIONS:
1. Processes customer orders for products and literature using computer electronic data interchange, e-mail, fax and telephone.
2. Informs customers regarding product shipping dates, inventory levels, prices, part numbers and location of distribution centers.
3. Assists customers in identifying product with application specifications and cross referencing.
4. Accurately enters customer purchase orders and information into computer system; transfers orders to remote warehouse locations; provides follow-up to customers as required.
5. Assists in the compilation of sales literature and product catalogs.
6. Update and maintain service parts breakdowns.
7. Investigate and identify typical replacement parts.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.