Receptionist

Receptionist Job Description

Primary Responsibilities:

• Reflect the values of Home Instead Senior Care, (d.b.a. South Shore Senior Care, LLC).
• Greet and welcome each visitor in a friendly, warm and professional manner.
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members.        
• Field CAREGiver inquiries over the phone in a knowledgeable manner and schedule prescreening calls and interviews.
• Assist with making reference calls on prospective CAREGivers in a timely manner.
• Support Human Resource team will all aspects of CAREGiver Engagement.
• Enter and maintain accurate client and CAREGiver records in the operating system.
• Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate       
• Ensure Home Instead Senior Care standards are met and upheld
•  Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Take an active role in retention and nurturing relationships with both CAREGivers and clients during every interaction
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

 
Secondary Responsibilities:

• Assist with stuffing and mailing client invoices
• Participate in quarterly CAREGiver meetings
• Order and stock office supplies
• Maintain supplies for postage, fax, credit card and copy machine
• Perform any and all other functions deemed necessary
• 100% of calls answered by 2nd ring

This is a part time position Monday - Friday 8am-2pm, with the potential to develop into a full time position.   

Each Home Instead franchise is independently owned and operated.