Service Coordinator - Full-time / Part-time

Listing:  Service Coordinator

 
Objective:
The Customer Care Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients and Caregivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships for our Home Instead Senior Care office.
 
Primary Responsibilities:                                                                             

• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Coordinate caregiver  schedules on a daily basis with an emphasis on creating high quality matches/extraordinary relationships.
• Monitor, mediate, and log both client and caregiver activity and follow up on caregiver assignments and client service
• Coordinate and maintain monthly client schedules in the software system.
• Keep our tracking system up to date everyday and enter into the all information into our software system.
• Enter and maintain accurate client and  caregiver  records in the software system.
• Manages/Assigns/Maintains/Monitors/Communicates scheduling and schedule changes for all unskilled services - Home Health Aide to Patient.
• Manages and appropriately handles all "call offs" or "no call no shows" by immediately contacting the client and reassigning to different field staff member for that visit 
• Assure that each caregiver has the appropriate information for the clients on their assigned schedule.
• Reporting any and all patient changes to appropriate staff.
• Communicates, documents and informs proper parties of any patient hospitalizations.
• Participates in daily coordination meeting with Human Resources Team.
• Provides daily and weekly reports to Interoffice staff team meetings
• Returns all calls and/or voicemails within the business day it was received.
• Assist with client inquires/complaints to ensure satisfaction
• Assist in maintaining a complete Client Service Schedule

Education/Experience Requirements

• Minimum of a high school graduation with one year of related business experience or an equivalent combination of education and work experience may be considered
• College graduate preferred with computer skills, business or heath related field of study
• Must possess a valid driver’s license
• Microsoft Office, Microsoft 365/Outlook, and Facebook skills are required
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Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by the company
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have the ability to handle last minute situations such as a call off independently using your critical thinking skills
• Must have the ability to establish good working relationships with the owner, office colleagues, clients and caregivers 
• Must have the ability to multi-task, answer phone calls, set appointments and document well.
• Must have the ability to organize and prioritize daily, quarterly, and monthly work
• Must be able to manage caregivers request off, vacation time for caregivers
• Must have computer skills and be proficient in Word and Excel and Outlook
• Must possess positive, enthusiastic attitude, good customer service skills, and professional appearance.

 
Job offer: 35-40 hours per week Full-time


Only applicants with complete resumes' will be considered

Each Home Instead franchise is independently owned and operated.