Tech Support Representative

Contract through April - Candidates must be open to up to 60 hours a week with Over Time

Requirements:

- Experience working in customer service/ technical support roles

- Technically inclined personality, ability to problem solve and self motivated to solve an issue

Description:

As a Product Support Representative, individuals focus on troubleshooting new and difficult problems with the software and operating systems. Most support is done over the phone with occasional opportunities for email support. Employees will provide assistance to customers using the tax preparation softwares as well as accounting, asset management and paperless office softwares.

 Troubleshooting software running on Windows, Vista and 7 Operating Systems
 Troubleshooting sharing and permissions errors on home and office networks
 Presenting a calm and professional attitude in high pressure situations
 Assisting customers with technical software questions and errors via telephone
 Striving to consistently meet and exceed department goals
 Documenting all customer contact accurately and efficiently within specified guidelines
 Providing superior service to all customers

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.