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in Clarksville, TN
Work From Home - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 668 - 37042 Clarksville, Tennessee |
About this job
Stay at home Mom or full time student looking to make some extra money?
Home Instead Senior Care® On Call Coordinator Job Description Senior Home Care Services, Inc. d/b/a an independently owned and operated Home Instead Senior Care
Objective:
The On Call Coordinator is expected to perform a variety of on-call duties. The On Call Coordinator is expected to work closely with the Service Coordinators in order to provide the highest quality service to clients.
Primary Responsibilities:
Critical Numbers:
Home Instead Senior Care® On Call Coordinator Job Description Senior Home Care Services, Inc. d/b/a an independently owned and operated Home Instead Senior Care
Objective:
The On Call Coordinator is expected to perform a variety of on-call duties. The On Call Coordinator is expected to work closely with the Service Coordinators in order to provide the highest quality service to clients.
Primary Responsibilities:
- Reflect the core values of Senior Home Care Services, Inc. d/b/a an independently owned and operated Home Instead Senior Care.
- Prior to start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.
- Obtain resources needed for on call responsibilities such as laptop, tablet and/or phone along with any paper resources deemed necessary.
- Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
- Fill all Client shifts following designated office scheduling processes.
- Communicate changes in Client Shifts to the Client(s) and CAREGiver(s).
- Contact backup person when questions arise about clients or CAREGivers that require input
- Fill in on assignments that come open until a replacement CAREGiver is found
- Communicate client and CAREGiver concerns or problems with owner or designated key player.
- Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.
- Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations
- Create a log of the activities of your shift and communicate that to the designate key player(s).
- Return resources to the office following your shift.
- Demonstrate open and effective communication with owner, colleagues and CAREGivers
- Ensure Home Instead Senior Care standards are met and upheld
Critical Numbers:
- 100% of calls answered and returned during shift
- High school graduation or the equivalent
- Must possess a valid driver’s license
Each Home Instead franchise is independently owned and operated.