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Customer Service Professional - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Tampa, FL Tampa, Florida |
About this job
Description
WE ARE SEEKING CUSTOMER SERVICE PROFESSIONALS!!
PURPOSE OF POSITION:
To provide extraordinary customer service for an elite financial institution customers via inbound phone contact, and appropriately document all transactions. Ensure that the customer experience is engaging by learning the customer's needs, utilizing a positive and knowledgeable approach, to address those needs. Offer additional support options/benefits/products available to the customers. Work constructively in a high-paced team environment.
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
- Demonstrates an aptitude for customer service/soft skills. Courteous, empathetic, polite
- Demonstrates interpersonal skills. Strong service oriented disposition. Quality minded/success oriented (willing to go above and beyond on own volition). Ability to adapt to and embrace change without impact to productivity
- Possesses the ability to multi-task with attention to detail. Experience with PC training and self directed training. Ability to quickly access and use on line reference materials to answer Customer questions.
- Strong communication skills. Active listening (recognizing and addressing Customer Objectives and needs, probing for information, minimizing repetition, reflective listening). Recognizing and appropriately addressing cultural context (terminology, abbreviations, cultural references, and customer's state of mind). Verbal clarity, call control, general sales concepts and skills (tailoring sales presentation, closing of sale, sales technique. Strong verbal phone skills, ability to convey solutions, portrays confidence
- Demonstrate ability to handle conversational environment (rather than fully scripted environment) with customers
- Has a positive work ethic
- Effective problem solving skills
- Excellent follow-up skills
- Ability to work independently without constant direct supervision
- Promotes the highest standards of ethical and professional conduct through demonstrated individual performance
- Performs other related duties and assignments as required
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment
- Must display team work attitude and skills including; a commitment to quality and the ability to work well with and motivate others by leading and influencing in a team environment
- Flexible in scheduling with one full weekend day of availability
- Must pass criminal background check and drug screening examination
- Available until midnight
Qualifications
EDUCATION
- Minimum High School Diploma or equivalent
- (Preferred) Undergraduate degree (but not required) Some College courseworkEXPERIENCE
- (Preferred) Working knowledge/basic understanding of credit cards/financial services
- (Preferred) Some experience in soft selling
- Minimum three years customer service experience
- Excellent oral and written communication skills, as well as outstanding interpersonal skills
- Demonstrate knowledge of basic computer software, desktop navigation
- Use popular web based search tools to find specific information. Internet Explorer, Web Mail, Portal, Ticketing systems
- Applicant needs to have minimum of 2 years in each position held with no major gaps in between employment.
- Customer service experience needs to be in a professional environment.
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