Customer Care Representative - Full-time

Base Salary has been increased!

Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance. As a Customer Service Representative you have the opportunity to receive

• DISCOUNTED SERVICES … That’s RIGHT! … Cable, Internet, Digital Phone and Home Security Services
• Outstanding Health Benefits!
• Paid Time off
• 12 Hours of Volunteer Time Yearly
• Weekly one on one time with your leader
• Fun team building events & incentives
• Supportive leadership team
• Competitive hourly wage

Our Training:

• 8 weeks of paid training
• All-encompassing classroom experience including – classroom discussions, hands-on, e-learnings, mentoring partners, and instructor lead
• Class begins 11-18-16

After graduating training you will work an 8 or 10 hour shift within our call center operating hours, which are 6:00am-11:30pm Monday – Friday and closes at 10:00pm on the weekends.

As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.
Ideal Candidates Demonstrate:

• Versatile and cool under pressure
• “Can do” attitude prevailing over a fast-paced variety of customer concerns
• Excellent written, verbal and interpersonal communication skills
• Ability to perform business math calculations including itemizing a bill
• Problem-solving skills and ability to resolve discrepancies

Preferred Qualifications

• Strong organization skills and the ability to manage multiple tasks
• 6 months or more customer service experience; 1 or more years preferred
• 6 months or more working with multiple software applications; 1 or more years preferred
• 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred.

Complete the application & assessment today!