Retail Manager

As Store Manager (SM), you are responsible for the daily operations of the store, delegating and performing duties as the business demands ensuring consistency with our resale culture, world-class customer service focus, digital initiatives, operating and merchandising standards. You foster an employee-centric environment and focus employees on maximizing sales and efficiency. You play an integral role in the selection, evaluation, and development of employees, ensuring a talent bench which reflects the communities we serve.

 

Essential Functions:

 

•Manage and execute the daily operations of the store in partnership with the owner; execute buy policy to standard; plan and assign work to optimize payroll budget; customize, communicate, delegate, perform, and follow up on all tasks as the business demands.

 

 

•Drive sales by coaching and counseling the store team to deliver exceptional customer service and buy efficiency

 

 

•Deliver positive financial results through the efficient execution of initiatives; use financial reports to identify additional sales, local store opportunities and tailor merchandise selection.

 

 

•Coach and communicate with the store team about all our products and services, enthusiastically model selling behavior, share technical knowledge, and provide recommendations about ways to connect our customers with the right solutions or products.

 

 

•Select, interview, and recommend the hiring of new sales associates; oversee and monitor the new hire orientation and training process, ensuring a smooth acclimation to the store and our culture, in partnership with the store owners.

 

 

•Prepare and deliver performance reviews to employees; coach and counsel them on performance issues in partnership with the store owners.

 

 

•Protect company assets by assisting in the management of internal and external shrink.

 

 

•Act with integrity and trust, promoting our core values.

 

 

•Maintain a calm demeanor and manage issues professionally and according to store operating and company standards, setting a positive example.

 

 

•Resolve customer complaints in accordance with all operational guidelines, surfacing issues to the store owner when necessary.

 

 

•Act as the manager on duty, or in the absence of the store owner, to open and close the store; oversee general store operations and ensure compliance with all standards of operation and performance; supervise associates; identify, prioritize, and assign tasks by appropriately matching skills with store needs; partner with sales audit and IT on issues requiring immediate attention; perform tasks based on the demands of the business; react immediately and appropriately to employee, customer, facility or store issues.

 

 

 

 

Requirements/Qualifications:

 

•You identify opportunities to drive sales by analyzing the competition.

 

 

•You clearly and comfortably assign work and provide focused direction to associates, while managing and completing multiple projects to ensure the proper execution of the workload.

 

 

•You are a problem solver who can accurately assess situations, use feedback to customize solutions, and communicate your plans to your store team and partners.

 

 

•You are able to learn under changing conditions, find solutions to issues in any situation, and effectively cope with change and the unexpected.

 

 

•You are able to anticipate the impact of your actions, ensuring integrity in your interactions with others.

 

 

•You help to select the right people, training them and accurately assessing their skills in partnership with your store manager.

 

 

•You foster a fair and equitable workplace, encouraging an environment in which team members can express their concerns and ideas.

 

 

•You coach others by providing feedback, fostering open dialogue and listening effectively.

 

 

•You easily relate to people, building rapport and collaborative relationships.

 

 

•You comply at all times with the Standards, Policies, and Code of Business Conduct and Ethics set out in the handbook.

 

 

•You should have at least three years of retail management experience.

 

 

•You should have strong written and verbal communication skills.

 

 

•You are expected to work a majority of your time managing the store, including but not limited to buying, selling, merchandising, and inventory management.

 

 

•Our stores are open daily, which requires early morning, evening, weekend and holiday availability.