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in Fredericksburg, VA
Customer Service Representatives - Now Hiring!
Hours | Full-time |
---|---|
Location | Fredericksburg, VA Fredericksburg, Virginia |
About this job
Description
- Inbound or outbound call-center customer service 85%
- Data collection/maintenance 10%
- Customer information data maintenance 5%
- Responds to requests and calls from customers related to client specific programs and products
- Identifies and responds to customer's needs based on designated procedures of account/client
- Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call related information of each call received for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Escalates calls to supervisor when necessary and appropriate
- Maintains and updates customer information as necessary
- Provides support and assistance as needed
- Up-sells to customer upgrades as necessary
- May perform other client specific duties as necessary and required by program/account
- Other duties as assigned
Qualifications
Minimum Education and Experience:
* High School Diploma or GED required; graduation from a college with an Associate's degree preferred
* Customer service experience
* Phone related customer service
* Sales experience
* Familiarity with Microsoft Windows, Word, and Excel applications
* Fluency in Spanish required for LAC agents (preferred)
* Other client specific requirements as necessary
Knowledge, Skills and Abilities:
* Knowledge of product/procedures
* Ability to use phone and computer systems
* Customer Service skills
* Strong interpersonal skills
* Excellent oral and written communication skills
* Strong listening/comprehension skills
* Ability to stay composed and objective
* Patience/empathetic
* Mental Acuity
* Conversational
* Confident/Assertive
* Demonstrate a positive attitude
*Must be available to work Nights, Weekends and Holiday shifts*
To apply, please contact