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Customer Service Representative - Full-time
| Hours | Full-time |
|---|---|
| Location | Colorado Springs, CO Colorado Springs, Colorado |
About this job
Description
Join the Leader in the Call Center Business!
Now Hiring 60 + positions immediately!
Alorica is currently seeking bright, motivated individuals to join our valued team of Representatives. We are looking for passionate and results oriented Customer Service Representatives to create insanely great customer experiences.
Your responsibilities will include, but are not limited to, the following:
* Responds to requests and calls from customers related to client specific programs and products
* Identifies and responds to customer's needs based on designated procedures of account/client
* Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
* Escalates calls to supervisor when necessary and appropriate
* Tracks call related information of each call received for auditing and reporting purposes
* Provides feedback reports on call issues related to downtime and/or training issues
* Escalates calls to supervisor when necessary and appropriate
* Maintains and updates customer information as necessary
* Provides support and assistance as needed
* Up-sells to customer upgrades as necessary
* May perform other client specific duties as necessary and required by program/account.
* Other duties as assigned
Knowledge, Skills and Abilities:
* Knowledge of product/procedures
* Ability to use phone and computer systems
* Customer Service skills
* Strong interpersonal skills
* Excellent oral and written communication skills
* Strong listening/comprehension skills
* Ability to stay composed and objective
* Patience/empathy
* Mental Acuity
* Conversational
* Confident/Assertive
* Demonstrate a positive attitude
Qualifications
Minimum Qualifications:
-
Must be at least 18 years of age.
-
Must be able to provide proof of education (HS diploma, GED etc).
-
Must be able to pass background check and drug test
-
Availability for weekends, Holidays, Early Mornings or Late Evenings
To Apply: Go to or call (719) 262 - 5624 to schedule and interview. We also accept walk ins with an updated resume.
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