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Tier 1 Customer Service Representatives
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Tampa, FL Tampa, Florida |
About this job
Description
Tier 1 Customer Service Representatives
We are seeking technically savvy, hardworking, individuals who want a long term career, working for a world class name in the computer industry!
Summary:
- Basic understanding of Operating System, Browsers, Search Engines and Excel
- You need to have a solid understanding of technology and customer service skills
- Take in-bound calls assisting business customers in a professional, courteous manner
- Make outbound calls contacting existing business customers
- This is a Tier 1 position that focuses on resolving pre and post-sales support while adding value to the business account optimizing performance
- Provide recommendations to business owners on how to maximize exposure/campaigns with consumer needs based selling and troubleshooting techniques
- Utilize the paid training provided to you, to support key solutions for the business and handle complex issues requiring specialized skill set in an appropriate timely manner
- Provide excellent communication verbal and written
- Excellence in documentation and follow up is a requirement
- Maintain the highest levels of quality and excellence
Deliver a world class customer service experience each and every time to all contacts
Qualifications
Professional Experience / Qualifications:
- 6+ months technical customer service experience
- Online advertising experience is a plus
- Intermediate to advanced computer skills; including proficiency with Excel, Word, internet and search engines; effective manipulation of multiple screens simultaneously.
- Must demonstrate a proficiency in verbal and written communication to include spelling, grammar and proper use of the English language.
- Technical ability to analyze, interpret and address customer issues
- Problem solving abilities
- Good interpersonal and active listening skills.
- Good business acumen with the ability to deliver accurate information.
- Ability to be flexible and quickly adapt to changing business needs and processes.
- A passion for delivering an excellent customer experience.
- Projects a competent, enthusiastic and empathetic demeanor with customers
- Must possess positive 'can-do' attitude and strong work ethic.
- Ability to work in a team environment, as well as independently.
- Possess personal accountability and ethical behavior at all times
- High School Diploma, GED or equivalent required
- Some College preferred
- Must be able to work a flexible work schedule which includes evenings, weekends and holidays
- All candidates must be able to successfully pass a background check and drug screen
We at Alorica are proud to be a part of a company which does great work while providing an enjoyable and supportive environment.
Employment is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, national origin, disability or veteran status.
D/V/F/M EOE
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