Customer Services Representative

Top Three Skills: Customer Service
Administrative
Computer Skills Job Description: Call center customer services representative.
Heavy phone communication with guest, taking orders, processing returns, description of products.
Will be utilizing their proprietary computer system to navigate guest accounts, process online orders, and respond to inquiries.
Provide extraordinary Guest Service for all inquires on products and services
Sell product and place guest orders in computer systems
Follow-up on Guest inquiries not immediately resolved
Recognize, document and escalate Guest concerns to the Team Leader or Manager
Demonstrate a sense of urgency
Maintain Guest confidentiality
Work collaboratively in team environment to achieve Guest, team, department, and line of business commitments.
Other special projects as requested by Team Leader/Manager Work Environment: High Volume Call Center
Casual dress environment
Team oriented, welcoming environment Qualifications: 2-3 years customer service, phone, and/or online experience
Must be very customer service focused and have the ability to provide top tier service.
Demonstrated Guest relationship building and interpersonal skills
Data entry
Must be able to multi-task, attention to detail and have high accuracy
Demonstrate professional demeanor and portray company Core Values
Demonstrate clear and professional communication skills - written and verbal
Use a variety of computer programs and systems, at an intermediate level including: Word, Excel, Email, and Internet
Intermediate typing skills
Effectively work as a Team player and is Dependable. Performance Expectations: Must be very customer service oriented
Must have reliable attendance (zero tolerance with absences)
Must be open to all shifts - 7 days a week and available from 6:00 AM to 8:00 PM
Must be computer savvy Interview Information: Phone screen with HQ and then will be sent to in person interview
Will answering 5 questions around customers service
1. If someone were to call in with a question that you are not authorized to answer, what would you do/say?
2. In your last job, how much computer use did you have? What types of things? If not, how much computer use do you utilize personally?
3. Have you ever done online shopping?
4. Have you worked in a direct to consumer environment? If so, please explain position.
5. Describe a time that you received exceptional customer service.
6. Describe a time that you gave exceptional customer service.
7. me about what you would consider bad customer service?
8. How would you have handled that differently?
9. What is the number one thing you want to receive from an employee when you call into a company?
10. Tell me about a time where you had to take ownership for a mistake that a customer encountered that was not your fault. How did you handle it? What did you do?
11. Sell me the outfit you are wearing (customers will frequently call in and ask questions such as "What does that shirt feel/look like, etc so being able to describe clothing is important).

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.