Bilingual Customer Service Representative - Full-time / Part-time

**Fortune 500 company in the Miami area is seeking skilled Customer service representatives for their call center!**

**Bonuses awarded to high performers and Overtime opportunities on occasion **

Details:

Job Description:

• Exchange information between cardholders, issuers, merchants, acquirers, members and product offices.
• Provide phone, email, and chat support entitlements and enrollments for multiple products.
• Provide day-to-day support to client institutions to ensure customer expectations are exceeded.
• Respond to customer inquiries relating to general functionality support for products via multiple communication channels.
• Own level 1 issues through resolution working with products, application and or development groups.
• Understand the customer's needs, business requirements, and priorities; know when escalation is needed.
• Actively seeks solutions and identifies, troubleshoots, resolves applications or business issues.
• Educate customers on product and basic software applications, usage, and functionality.
• Data entry in multiple internal applications.
• Assists clients and users with web navigational guidance.

Work Environment:

• Corporate call center
• Agent will be expected to sit within a cubicle with a computer and take calls continuously throughout their shift.
• Work load is steady but not constant.
• Occasionally attend training, meetings or coaching sessions with leads.

Qualifications:

• Minimum one full year of recent call center experience.
• Can work 1st or 2nd shift schedule:
• 1st shift 8hr shift anywhere between 5am-2:30pm 2nd shift 8hr shift anywhere between 4:30pm-3:00am
• Excellent communication in English and Spanish (training and testing will be in English) must be bilingual.
• Testing: Customer Service Scenarios, Computer Literacy and Data Entry Audio
• Computer Skills
• Articulate well
• Not over qualified, this opportunity is long term.

Training will be the first 3 weeks mon-fri 8am-5pm (Must be able to work all training without requesting a day off)

**Please contact Janelle Anido at 305-908-6029 / e-mail to be considered for the next class! Spots are limited and the company is looking to conduct interviews and hire immediately!!**

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.