Bilingual Customer Service Associate III - Full-time / Part-time

Position Description: Bilingual Seller Support Associate
LOCATION: Seattle
LANGUAGE REQUIREMENTS: Candidates must be bilingual (Written and Verbal) in English and one of the following languages: German, French, Itallian, or Japanese.

The Seller Support Associate acts as the primary interface between our client and their business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on our client's e-commerce platform. The successful candidate has an immediate, distinct effect on the experience of customers, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

Summary of Responsibilities

-Demonstrates effective, clear and professional written and oral communication.
-Provides prompt and efficient service to e-commerce Sellers and Merchants including the appropriate escalation of Sellers issues.
-Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
-Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
-Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

-Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
-Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.

Basic Qualification/ Knowledge and Skills

Education: High school
Experience within a customer service environment
Technical (Computers & Internet) savvy is required.
Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.