HR Service Center Onboarding and Training Specialist (110833)

Are you ready to explore the corporate side of retail? The TJX Companies, Inc. is the leading off-price apparel and home fashions retailer in the U.S. and worldwide. Our brands include T.J. Maxx, Marshalls, HomeGoods and Sierra Trading Post, as well as tjmaxx.com and sierratradingpost.com in the United States; Winners, HomeSense and Marshalls in Canada; T.K. Maxx in the United Kingdom, Ireland, Germany, Poland, Austria and the Netherlands, as well as HomeSense and tkmaxx.com in the U.K.; and Trade Secret in Australia. With nearly $31 billion in revenues in 2015, more than 3,600 stores, and approximately 216,000 Associates, success is always in style at TJX. We at TJX understand that both our customers and the talent pool from which our Associates come are increasingly diverse. Our core values of respect, integrity and fairness are inherent in the relationships we build with each other, our vendors and our customers. We are committed to leveraging the differences among our Associates and customers to create both a diversified mix of talent within TJX and a diversified mix of merchandise within our stores. We consider the unique views and opinions of our Associates to be key to our growth and success in the future.

JOB SUMMARY

The HR Onboarding and Training Specialist is responsible for training and maintaining documents in HR Shared Services. HR Shared Services is the first point of contact for current and former associates with questions on HR policies/procedures. The HR Specialist focuses on developing new training materials, updating existing documents and maintaining the knowledgebase inventory. The Specialist will also be responsible for the quality assurance aspect of Shared Services by identifying training needs for the Shared Service Representatives and ensuring that accurate information is being delivered to callers. If appropriate the HR Specialist may take escalated calls pertaining to complex issues to ensure superior customer service and equitable administration of the company HR policies and procedures.

MAJOR RESPONSIBILITIES:

• Works with the Onboarding Supervisor to create new training documents and reference materials for new work being brought into Shared Services.
• Delivers training for new hires, new processes and refresher trainings for HR Shared Services Representatives.
• Partners with Business units, COEs, HRBPs and SMEs pertaining to documents being created for new work being brought into Shared Services and obtaining final sign offs.

• Thinks creatively, critically and analytically to gain full understanding of new and existing processes.

• Consistently audits existing documentation and training materials to ensure they have the most up to date information
• Works with the HR Shared Services Supervisors in identifying training needs through call monitoring, trend analysis and review of tickets.
• Fosters relationships with COES and HRBPs to ensure high levels of service
• Proactively identifies processes that need to be improved upon and works with Supervisor to create a plan to implement improvement.

• Special projects as required.

REQUIRED SKILLS:

• MUST have detailed knowledge of HR Shared Services current offerings as well as the ability to quickly become proficient in newly onboarded work.
• 2 - 4+ years of Benefits/HRIS and/or H.R. Generalist experience
• Strong documentation and training skills
• Excellent communication (verbal and written) and customer service skills
• Excellent presentation skills
• Strong administrative, organizational skills
• Knowledge of Microsoft Office
• Visio preferred, but not required
• ORACLE
• Knowledge of HR systems
• Knowledge of HR policy and procedures
• Call Center experience preferred

What's In It For You?

At the TJX Companies, Inc., conveniently located directly off both the Mass Pike and Route 9, you'll not only enjoy the security of working for a stable and profitable industry leader, but you'll also enjoy the benefits that go along with it, such as: Medical/Dental/Life insurance, Associate Discounts and a Savings/Profit Sharing 401(k) Plan.

Click Here for a full list of the benefits of working for The TJX Companies, Inc.
TJX is an equal opportunity employer committed to workplace diversity.

Posting Notes: Framingham || Massachusetts