Support Services Sales Supervisor - Waikoloa - Full-time

The purpose of the position is to supervisor the daily administration of all Sales Galleries Staff to ensure customer and tour guest satisfaction in accordance with the standards of HGVC. his is a working Supervisor position.  Therefore, in addition to performing all Sales Gallery Associate responsibilities, this position also provides on-site supervision at various locations, assists management with day to day operations, and conducts training. Ensures associates provide quality guest service and provides assistance to guests with complaints.  Provides a positive example for the team and supports management decisions and initiatives on the front line. Ensures all locations and guest experiences meet company expectations as well as maintains the integrity of sales operations according to set tour rules, company policies and departmental procedures.  May also be responsible for conducting team meetings and completing daily / monthly reports or other relevant paperwork.

What will I be doing?

• Provides leadership, guidance, supervision and training to Sales Gallery Associates
• Ensures associates provide quality guest service and provides assistance to guests with complaints
• Responsible for conducting informational, motivational and/or training meetings with team members.
• Responsible for scheduling and adjusting work assignments to ensure adequate coverage
• Assist management in reviewing and improving desk operations & efficiency.
• Assist management in maintaining and enhancing good work relations with customers, employees & management
• Coach’s associates on performance to department expectations & company standards of conduct required of the position.
• Completes documentation for management follow up. Must have knowledge of general sales & marketing policies and procedures.
• Responsible for writing procedures and training manual.
• Performs all essential duties & responsibilities of a Sales Gallery Associate.
• Follows required scripts in greeting and seating guests.
• Identifies and contacts the Sales Executive (SE) on point.
• Provides the SE with general information regarding the tour guest.
• Inputs the tour information in the CHORUS system.
• Maintains the SE rotation board and the online sales rotor accurately.
• Answers the phone and direct incoming telephone calls to the proper recipient if necessary.
• Prepare gifting receipts and gift vouchers. Reconciles inventory on a daily / monthly basis.
• Open the Sales Galleries, other locations assigned.
• Assist with Sales Gallery Associate programs and initiatives as needed.
• Monitor and maintain beverage areas.
• Monitor Sales Gallery evening housekeeping & maintenance needs and report issues to the appropriate contact.
• Assist and support the Manager and Assistant Manager as directed.
• Submit orders for miscellaneous items (cleaning supplies, canned drinks, etc.) as necessary
• Work various shifts and locations on a rotation schedule – days off not overlapping with management
• Maintains a positive attitude with everyone while on property.  Team members represent Hilton at all times both ON and OFF the clock.  Develop professional relationships with both hotel & HGVC staff and adhere to protocol standards as established by the Hotel General Manager and your HGVC management staff.
• Follows and abides by all company policies and procedures.
• Attends all meetings or training sessions as required (including Human Resources requirements). 
• Carries out all reasonable requests by management, which the team member is capable of performing 

What are we looking for?

Required Qualifications\:

• High School/GED
• Flexible schedule including weekends and holidays

Preferred Qualifications\:

• 3-5 years related experience

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values\:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members\:

• Living the Values

• Quality

• Productivity

• Dependability

• Customer Focus

• Teamwork

• Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton WorldwideÆs Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Grand Vacations is the preeminent vacation ownership and Club Membership brand of the Hilton Worldwide portfolio. Ownership of a deeded real estate interest provides Members with a lifetime of unsurpassed vacation advantages via the most innovative, flexible, global Club program in the industry. Club Members choose when and where to vacation, enjoying the comfort and convenience of residential-style resort accommodations in select, renowned destinations. Each Club property provides a distinctive setting, while signature elements remain consistent, such as high-quality guest service, spacious residences and extensive on-property amenities. From exciting Orlando and dynamic Las Vegas, to the laid-back lifestyles of Hawaii and California, or the cosmopolitan glamour of New York City and South Beach, we take pride in offering our guests a superior vacation ownership program in the worldÆs most celebrated locations. For those aspiring to the good life, Hilton Grand Vacations offers a passport to endless vacation memories.

Hilton Grand Vacations is one of Hilton WorldwideÆs ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of providing others with a superior vacation experience, you may be just the person we are looking for to work as a Team Member with Hilton Grand Vacations.

EOE/AA