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Technical Customer Service Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Portage, MI Portage, Michigan |
About this job
Musts:
3-5 years technical support experience
Comprehensive knowledge of computers
* Works with Technical Development Coordinator to identify & resolve field issues.
* Responsible to communicate steps for resolution & resolutions to the Customer as directed by Technical Development Coordinator and Skills Assessment.
* Will be responsible to communicate with Customers to identify equipment issues.
* Needs to be able to complete a Verbal Parts Order Request Form completely.
* Has ability to communicate with Customer and Co-workers professionally
* Responsible to update CRM and any open Case Files pertaining to issues being handled.
* Responsible to make sure that ALL information dealing with Service Meeting Cases are FULLY updated & accurate.
* Need to determine when equipment is not working to Customer expectation and pass job to Technical Development Coordinator.
* Works directly with Service Manager to keep schedule updated.
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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