Customer Service Representative - Full-time / Part-time

Headway Workforce Solutions is currently seeking a Customer Service Representative for a contract opportunity in San Francisco, CA with our partner, one of the world's leading energy suppliers and innovators in energy infrastructure development. This is a great opportunity to work in a collaborative environment for a global industry leader. This is position places heavy focus on order management. 

Job Description

• Inside Sales Representative works hand-in-hand with outside Account Manager in managing the customer relationship(s).
• Primary execution of customer activities including daily interaction with customers managing inquiries and addressing customer needs with appropriate company solutions; quantifies and resolves complaints.
• Utilize company tools and processes including product configuration tools, order entry and business systems.
• Provide initial point of contact [phone, fax, email, web, or chat modes] for customers (internal and external).
• Enter customer data into the order management systems, utilize pricing spreadsheets, monitor customer agreements, and employ quality resolution tools.
• Use greater judgment and initiative to either resolve issues or escalate them to the appropriate Systems Services or company entity.
• Provide additional backup and support to others in team to support Inside Sales functions.
• Complete key administrative tasks and projects by working independently with little supervision within the Instructions and guidelines.

Work Experience

• If outside of company: 2-4 years of experience in the Customer Support or Help Desk Field; OR 
• 100-360 days of active company service as Temp-Contractor in the company CSC environment
• Excellent telephone and communications skills (written and oral) required
• Team environment skills and ability to multi-task
• Recognize and generate sales leads from inbound calls
• Effectiveness in handling multiple phone lines and electronic messaging required
• Customer oriented personality as well as professional attitude desirable
• High level of expertise with the MS Office suite, Internet Explorer, web navigation, and various other software tools is also required

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in a sales-oriented discipline is preferred; Business, Marketing, Engineering or related fields will also be considered.
• Knowledge of Electrical Industry is a plus
• Previous experience working in with Industrial clients, Utilities, and/or related industries.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business-to-business (B2B) customer support preferred.
• Knowledge and skill in utilization of computer databases, applications, & systems.

ADDITIONAL INFORMATION

• This is a 6+ month contract position

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation and training.