Manager IT Maintenance & Operations - Eden Prairie, MN - Full-time / Part-time

Your technology leadership can help millions of people live healthier lives.Here, at Optum, you can showcase your passion and technical expertise among an elite team as you help to transform health care and change the way our businesses and consumers engage with technology. Sound exciting? Absolutely! And as a Manager IT, you will bring your talent, passion, energy, focus and all-in approach to work every day to lead your team to success. If you strive to make a difference and would like to work with the leader in the health care industry, this is right the career for you. Join us! Come share who you are and let your passion for performance inspire your life's best work.(sm) 
The Manager IT –Maintenance & Operations is accountable for providing IT Maintenance & Operations services to external customers through service development, transition, and support. This position is accountable to assure that service warranty objectives, IT metrics and operational outcomes are achieved and they drive ongoing improvements in service operations and support performance. The Service Manager works with a cross functional team of managers, delivery team, performance management, vendor management and external service provider(s) to achieve service and contractual requirements and to execute, maintain, and improve the underlying services through use of IT best practices in ITSM and ITIL. They are a trusted advisor working in close collaboration with the M&O COE to ensure performance in alignment with expectations.
 
Primary Responsibilities:

Manage support Readiness activities for new commercial M&O engagements
Perform Release Entry Framework exercise for upcoming M&O work into production
Managing and maintaining the IT Service Management function and roadmap.
Providing a single point of contact for IT service management across all IT functions for a client.
Engages with cross-functional teams to prioritize and integrate process development and maturation, ensuring that the right talent is engaged and utilized at the appropriate level in order to achieve successful service delivery outcomes.
Ensuring that service management policies, processes and procedures documentation is created, updated and maintained
Leading and facilitating implementation of IT service management framework components/processes
Producing regular and accurate service management reports and dashboards for IT leadership team
Ensuring that ITSM team and IT goals are accomplished in a timely and cost effective basis
Assuming responsibility and accountability for IT satisfactorily meeting customer expectations
Analyzing & responding to RFPs/RFIs related to M&O component
Documenting and propagating best practices to drive efficiencies across all engagements
Managing transition activities for prod support team on new engagements
Manage and ensure compliance with IT structures/processes/technologies
Influence or provide input to forecasting and planning activities

Required Qualifications:

Minimum 6 years of IT Maintenance & Operations experience in an ITIL based organization
Minimum 5 years of resource/team management experience
Minimum 3 years demonstrated experience in an IT service management role
Experience of ServiceNow and/or HPSM
Understands how IT service management supports and enables the business
Possesses a services and solution orientated approach
Very strong organizing, time management and priority setting skills
Driven by a desire for continuous improvement
Must be enthusiastic, communicative and eager to learn
Must demonstrate excellent written or oral communication skills
Open to flexible work conditions to ensure the availability of services and the timely delivery of solutions
Ability to share knowledge and collaborate by developing content and documentation for distribution to other team members, managers and customers
Ability to handle pressure situations with clarity, focus and professionalism
Preferred Qualifications:

Bachelor's degree or higher level of education or equivalent work experience
Previous budgeting experience
Previous Healthcare industry experience
PMP & ITIL certification is a plus
 Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: Manage, manager, health care , information technology management, IT management, technology, Optum, Optumconsulting, Eden Prairie, MN