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in Boston, MA

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Hours Full-time, Part-time
Location Boston, MA
Boston, Massachusetts

About this job

Equal Opportunity Employer

Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company in the U.S. With over 8,600 branch offices worldwide, Enterprise ranks #1 in the Insurance Replacement Market with yearly revenues of over $19billion.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees

The Service Agent prepares and services vehicles prior to rental including: refueling, cleaning and washing (including vaccuuming), checking fluids and pressure levels of all vehicles. The Service Agent also performs regular maintenance (non-mechanical service), moves vehicles, and performs other duties assigned by the manager, all completed in a safe and timely manner. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

The Service Agent position pay is $12.00/hour with potential for a customer service bonus. The required schedule is listed below in the Qualifications section.


Responsibilities:

TheService Agentis responsible for the care and maintenance of the cars on the lot. This includes vacuuming and prepping the cars, shuttling cars to and from car washes and dealerships for servicing, car transports to and from offices, checking fluid levels, and changing tires.

  • Inspect vehicle to ensure safety equipment is in working order; lights, tires, brakes, wipers, horn, seat belts, mirrors and back-up lights.
  • Inspect vehiclesfor unidentified body damage.
  • Clean all exterior and interior windows and mirrors and vacuum interior, floor, seats, ashtray and trunk.
  • Provide positive customer service, including greetings, assistance with luggage and personal belongings, where applicable.
  • Place items found in vehicles in lost and found. Direct drivers to drop off locations as necessary.
  • Drive the vehicle from drop off point to service area; drive vehicle through car wash and to ready line as necessary.
  • Refuel the vehicle and log identification number with fuel needed and mileage.
  • Ensure that the key tag is properly marked with the correct VIN or Unit number and license plate number.
  • Maintain a clean and orderly work area and report any unsafe or hazardous conditions.
  • Complete the out-of-service tag and ensure the vehicle is moved to the maintenance area.
  • Identify and pull the vehicles that are eligible for turnback, flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Perform miscellaneous job-related duties as assigned

Qualifications:
  • Must be at least 18 years of age
  • Must have a current and valid US driver's licensewith no more than1 moving violation and/or at-fault accident on driving record within the past 3 years
  • Must have no drug or alcohol relatedconvictions on record within the past 5 years
  • Must be willing and able to work outdoors in the elements with long periods of standing, kneeling, and bending
  • Must be able to tolerate light physical effort including the handling of average-weight objects (up to 25 pounds)
  • Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
  • Apart from religious observation, must be able to work Saturdays and/or Sundays, and choose (2) days between Monday - Friday, start times range between 1:00pm - 5:00pm and end times between 9:30pm - 1:30am (half-hour meal breaks per shift).