Team Lead - Product Sales - Beaver Creek, CO

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

The Product Sales and Services Supervisor will be responsible for delivering outstanding guest service.  He/She will supervise daily operations in one of many locations that may be responsible for selling tickets and passes and/or ski and snowboard school products to our guests. The Supervisor will maintain a professional, positive and supportive work environment that enables a strong cohesive team to ensure an “experience of a lifetime” for all guests. This is achieved through focus on quality control, training and staff performance through development and teamwork, communication, guest relations, administrative duties and self-development.  

Additional responsibilities will include, but aren't limited to:

• Daily interaction with guests
• Open and close ticket and pass offices: count location vaults and banks, plan station assignments for staff, monitor breaks and lunches, close stations and locations, drop station audit packs and bank deposits
• Manage daily hours of individual staff members by assisting with schedules and ensuring that no labor is wasted based on business volume
• Provide on-going job performance feedback, coaching and training to staff
• Create a fun, positive and supportive work environment
• Communicate and educate staff about all new information, lead morning meetings
• Complete mid-season and end of season performance appraisals for staff members
• Assist with new hire training and continual training for new policies and procedures as they are revised throughout the season
• Enter time and labor for staff members
• Ordering of change and office supplies to ensure that the offices are fully stocked
• High visibility with guests and staff
• Good problem solving and decision making skills
• Data Entry and processing of guest information and documents, verifying information and reviewing various reports
• Other duties as assigned

  Qualifications:

• High School Diploma or equivalent - required
• At least 2 years guest service experience - required
• At least 1 year supervisory experience - preferred
• At least 1 year cash handling experience - required
• Computer Experience (Windows XP, Excel, Microsoft Word proficiency) - required
• Fluent in all aspects of English - required (Spanish speaking a plus)
• Ability to professionally and tactfully interact and communicate with guests, staff and other departments
• Ability to multi-task, use personal judgment and utilize strong decision making skills
• Point of Sale experience - preferred
• Good organizational skills
• Interview either in person or via Skype - preferred
• Position may be subject to a background check
• Resume - required
• Ability to lift and carry up to 50 lbs - required

Pursue a lifestyle that will elevate your expectation of what work can look like.  We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally.  Beaver Creek, a ski area with an upscale atmopshere spans 3 villages: Beaver Creek Village, Bachelor Gulch and Arrowhead Village and nothing is too big or too small for the staff to bravely pursue and elevate the expectations of our guests. Do you possess a calling for delivering world-class service surrounded by some of the world's finest ski slopes? Then Beaver Creek is for you

 

 

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 128009