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Manager of Floral - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Cudahy, WI Cudahy, Wisconsin |
About this job
PRIMARY OBJECTIVE
To coordinate and provide support in floral sales, customer service, floral product care and floral design, while achieving budgeted sales and profit objectives.
NATURE AND SCOPE
Emphasis in this position is on coordinating floral ordering, designing, merchandising, customer service, department maintenance, inventory control and product care. Primary learning challenge is to provide customers with consistent quality and
variety of floral product and strong service levels. This position is responsible for providing effective training, development and work direction for department associates, and requires ability to encourage individual and group effort toward department
objectives. This position requires ongoing judgment/decision making, social skills/verbal interaction, reading, writing, math, lifting, standing and operation of assorted floral tools hat may include a stem cutter, box cutter and register. Position functions may vary
according to business needs. Assignments and work direction are provided by the Store Director, Floral Merchandiser or person in charge.
ESSENTIAL POSITION FUNCTIONS
1.Provides friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions.
2.Throughout the store, greets customers in a genuine and friendly manner. Learns customer names and uses them respectfully in greetings.
3.Assists customers throughout the store by:
* Escorting them to products they are looking for
* Loading or unloading heavy items and assisting with products that are out of reach
* Offering product and/or recipe suggestions and recommendations
* Responding to customers' questions and requests in a timely manner
* Treating them as the most important people in the store
4.Sincerely thanks customers for their business and choosing our store.
5.Demonstrates teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
6.Implements and maintains coordinated, aggressive and creative floral merchandising using Division guidelines which maximizes sales, variety and gross profit
* Creates attractive and creative displays
* Integrates new and seasonal items into displays
* Utilizes a strong signing program
7.Purchases cut flowers, artificial flowers and plants, blooming plants, green plants, balloons, and supplies
* Reviews product availability from order guide, checks retails, costs and gross profits
* Determines proper quantity needed based on projected sales
* Places order
* Records each order on calendar
8.Plans, delegates and writes associate work assignments
9.Plans and writes work lists and labor schedules
* Delegates assignments, provides training and work direction, and monitors to ensure completion
10.Completes departmental paperwork
* Retails invoices daily, stamps, logs, records and sends to office
* Verifies invoices to store statement
* Reviews management report
* Takes inventory as needed
11.Performs personnel functions
* Assists with performance reviews
* Recommends corrective action as appropriate
* Provides training for new and existing associates
12.Assists with coordinating in-store promotions and advertising
* Meets with other store personnel to plan in-store holiday sales and merchandising plans
* Notifies P.O.S of specials and price changes
* Keeps department product properly signed
13.Coordinates and assists with customer orders
* Ensures customer service is prompt, courteous and accurate
* Helps customers make selection
* Determines type, style and price of arrangement desired, makes payment arrangement and packages the order
14.Coordinates and assists in receiving and pricing all plants and flowers supplies Functional Requirements
Frequent:
Physical
* lifting/carrying 2 to 20 lbs., standing, reaching, turning, stooping/bending, equipment operation (calculator, knife, scissors, underwater flower cutter, wire cutter, telephone,
register), walking
Mental
* reading, writing, math, judgment/decision making, social/ verbal interaction
Environmental
* exposure to cooler
Occasional:
Physical
-- lifting/carrying 20 to 50 lbs., pushing/pulling 150 to 500 lbs., equipment operation (flatbed, pallet jack)
17.Follows all store and department policies and procedures
18.Education and/or Experience
* High school education (or concurrent enrollment in an educational institution) preferred but not required
To coordinate and provide support in floral sales, customer service, floral product care and floral design, while achieving budgeted sales and profit objectives.
NATURE AND SCOPE
Emphasis in this position is on coordinating floral ordering, designing, merchandising, customer service, department maintenance, inventory control and product care. Primary learning challenge is to provide customers with consistent quality and
variety of floral product and strong service levels. This position is responsible for providing effective training, development and work direction for department associates, and requires ability to encourage individual and group effort toward department
objectives. This position requires ongoing judgment/decision making, social skills/verbal interaction, reading, writing, math, lifting, standing and operation of assorted floral tools hat may include a stem cutter, box cutter and register. Position functions may vary
according to business needs. Assignments and work direction are provided by the Store Director, Floral Merchandiser or person in charge.
ESSENTIAL POSITION FUNCTIONS
1.Provides friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions.
2.Throughout the store, greets customers in a genuine and friendly manner. Learns customer names and uses them respectfully in greetings.
3.Assists customers throughout the store by:
* Escorting them to products they are looking for
* Loading or unloading heavy items and assisting with products that are out of reach
* Offering product and/or recipe suggestions and recommendations
* Responding to customers' questions and requests in a timely manner
* Treating them as the most important people in the store
4.Sincerely thanks customers for their business and choosing our store.
5.Demonstrates teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
6.Implements and maintains coordinated, aggressive and creative floral merchandising using Division guidelines which maximizes sales, variety and gross profit
* Creates attractive and creative displays
* Integrates new and seasonal items into displays
* Utilizes a strong signing program
7.Purchases cut flowers, artificial flowers and plants, blooming plants, green plants, balloons, and supplies
* Reviews product availability from order guide, checks retails, costs and gross profits
* Determines proper quantity needed based on projected sales
* Places order
* Records each order on calendar
8.Plans, delegates and writes associate work assignments
9.Plans and writes work lists and labor schedules
* Delegates assignments, provides training and work direction, and monitors to ensure completion
10.Completes departmental paperwork
* Retails invoices daily, stamps, logs, records and sends to office
* Verifies invoices to store statement
* Reviews management report
* Takes inventory as needed
11.Performs personnel functions
* Assists with performance reviews
* Recommends corrective action as appropriate
* Provides training for new and existing associates
12.Assists with coordinating in-store promotions and advertising
* Meets with other store personnel to plan in-store holiday sales and merchandising plans
* Notifies P.O.S of specials and price changes
* Keeps department product properly signed
13.Coordinates and assists with customer orders
* Ensures customer service is prompt, courteous and accurate
* Helps customers make selection
* Determines type, style and price of arrangement desired, makes payment arrangement and packages the order
14.Coordinates and assists in receiving and pricing all plants and flowers supplies Functional Requirements
Frequent:
Physical
* lifting/carrying 2 to 20 lbs., standing, reaching, turning, stooping/bending, equipment operation (calculator, knife, scissors, underwater flower cutter, wire cutter, telephone,
register), walking
Mental
* reading, writing, math, judgment/decision making, social/ verbal interaction
Environmental
* exposure to cooler
Occasional:
Physical
-- lifting/carrying 20 to 50 lbs., pushing/pulling 150 to 500 lbs., equipment operation (flatbed, pallet jack)
17.Follows all store and department policies and procedures
18.Education and/or Experience
* High school education (or concurrent enrollment in an educational institution) preferred but not required
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