eCommerce Content Assistant - Full-time / Part-time

Want to love where you work? At Jo-Ann Fabric and Craft Stores, our team members are the key to our ability to achieve our mission -- to spark the creativity that lives in every person. When you shop our stores, not only will our stores and the products we sell excite you, you will quickly notice that our teams are inspired to provide exceptional service. They are the reason we are the best fabric and craft retail brand in the country. They are why our customers love to shop our stores. In each of our 850+ locations throughout the U.S., you will find our Team Members directly interacting with customers and assisting with operational, merchandising, and receiving tasks throughout the store. If you are dynamic, energetic and have a passion for serving and inspiring creativity, you will love working at Jo-Ann.

Summary

The eCommerce Content Assistant role supports the online and mobile product / inspiration content and visual presentation strategy that differentiates Jo-Ann brand from the competition and provides a best-in-class experience. This role initiates the content plans determined by the overall strategic initiatives, in order to drive shopper conversion and increase sales, customer engagement and support an omni-channel shopping experience. This person is aware of digital best practices and applies them when optimizing for the best customer experience.

Scope

* Pulls and recaps weekly reporting from Google Analytics. Assist manager with ongoing weekly creative brief turn-in, coordinates with cross-functional business partners to collect details and is responsible for updating creative briefs when changes are needed. Responsible for the setup and execution of weekly site banners and any other ad hoc site content needs. Basic HTML skills are needed.

* Partners with Brand Content team to upload and ensure that projects and videos are set-up accurately and maintained appropriately. Reviews and approves all product content to ensure that it adheres to web standards and guidelines.

* Partners with Content Planners to execute and maintain category and product attribute updates through product management tool. Creates shoppable content for featured projects and videos. Partner with cross-functional teams to drive SEO improvements through enhancing product attributes.

* Reviews all customer reviews and partners with business teams to address customer feedback. Performs QA on the site to ensure an error-free and optimal customer experience; resolve issues or partner to resolve.

* Keeps current with the latest eCommerce trends and technology to keep the site at the forefront and ahead of competition.

* Supports content manager with special projects on an as-needed basis.

Education Requirements

* Minimum: Bachelor's degree (Major - Merchandising, Business, Marketing, Communication).

Experience

* Minimum: 0-3 years of retail experience in eCommerce, Omni-Channel, Merchandising or Marketing.

Other Skills

* Proficient in Microsoft Office Programs (Word, Excel, Access, PowerPoint) and Google Docs. Basic Photoshop Skills, basic HTML knowledge is a plus. Previous eCommerce content / platform management and / or PIM experience is a plus.

Our company is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Jo-Ann Stores, LLC. is an at-will employer, which means that your employment may be terminated by the Company or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and the Chief Executive Officer of the Company.