Membership Representative - Starting IMMEDIATELY!

*STARTING MONDAY, OCTOBER 17th*

SUMMARY: Responsible for group enrollment, billing activities and maintaining assigned accounts.

MAJOR JOB DUTIES AND RESPONSIBILITIES: Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.

• Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions or concerns received by phone or mail.
• Responsible for all billing and delinquency processes for assigned groups.
• Ensures accuracy and timeliness of the membership and billing function.
• Responds to inquiries concerning enrollment processes. Maintains enrollment database.
• Orders Identification Cards. Determines eligibility and applies contract language for each case assigned. Performs error output resolution for electronic eligibility and processes error discrepancy list. Bills, collects premiums and reconciles payments. Maintains and reconciles premium bill, self-bill and individual billed accounts. Notifies clients of premium discrepancies through payment adjustment notices and detailed audits. Performs basic job functions with help from co-workers, specialists and managers on non-basic issues.

EDUCATION/EXPERIENCE: Requires H. S. graduate or GED;6 months - 1 years related experience; or any combination of education and experience, which would provide an equivalent background. SKILLS: Verbal and written communication skills. Organizational and interpersonal skills required. PC proficiency.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.