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Customer Service
| Hours | Full-time, Part-time |
|---|---|
| Location | Allentown, PA Allentown, Pennsylvania |
About this job
MUST HAVES
- Customer Service Exp 1+years
- Ability to multi task
- Great Computer Skills
We have an exciting opportunity with our client that is located in Allentown, Pa. Room for advancements as well as pay increases. This is an opportunity to work for a company that likes to have fun but also likes to work. Its a true work hard; play hard type of environment.
Job Duties
Responsible for all aspects of quality client service. Contacts and assists clients with payroll input; verifies totals and resolves client issues. Maintains base of payroll clients on products for assigned clients in order to meet client payroll Human Resource and employee benefit service needs. Contacts clients daily according to set schedules in order to obtain payroll data including salary adjustments special payments tax allocations and employee deductions or adjustments. Keys all payroll-related data necessary to process and meet appointment schedules. Provides quality client service to maintain a high rate of client retention. Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients. Corresponds with federal state and local tax agencies on behalf of clients to resolve problems. Maintains client files to ensure efficient operation and improved client service. Researches and resolves client and system problems to ensure accurate payroll reports and tax returns. Establishes and maintains a positive working relationship with clients agencies and coworkers to promote a positive quality service image. May participate in conducting branch training sessions to empower and develop employees. Continues self-study modules to become a Senior Payroll Specialist.
Training - 8 weeks - A mix of classroom training as well as job shadowing.
Shift M-F 8-5pm
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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