Audi Stevens Creek-PT Receptionist

SUMMARY

Intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers

in a courteous and professional manner.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Operates a multi-line phone system.

Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.

Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.

Takes detailed messages when call cannot be completed including caller s name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner.

Screens incoming calls as requested by managers.

Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.

MARGINAL DUTIES include the following. Other duties may be assigned.

Notifies telephone company maintenance department of any problems with the phone system.

Updates and distributes dealership phone directory as needed.

Performs clerical duties as assigned.

Maintains professional appearance and neat work area.

ADDITIONAL RESPONSIBILITIES

Arrives to work on time.

Follows instructions from a supervisor.

Interacts effectively with co-workers.

Communicates regularly with area and corporate management.

Understands and follows work rules and procedures.

Accepts constructive criticism.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SCOPE OF POSITION This document is intended to set forth the general specifications of this position. Alternate duties may be assigned to the incumbent not specifically mentioned herein